The Government of Telangana runs its public grievance system under the name Prajavani, meaning “People’s Voice” in Telugu. It is a structured, in-person grievance redressal programme centred at the Chief Minister’s official residence – Jyotirao Phule Praja Bhavan, Greenlands Road, Punjagutta, Hyderabad. The programme is held twice a week at Praja Bhavan and every Monday at all 33 District Collectorates across Telangana. Grievances are tracked online through the portal at cpgrams.ts.nic.in, developed and hosted by the National Informatics Centre, Telangana State.
Prajavani is not an online complaint-filing system. Citizens visit Praja Bhavan or their nearest District Collectorate in person, where Help Desk staff assist with petition writing, Desk Officers register the grievance, and a Grievance Redressal Officer (GRO) is automatically assigned to investigate and resolve it. The online portal cpgrams.ts.nic.in is used exclusively for checking the status of a complaint after it has been registered in person. An Action Taken Report (ATR) is shared with you once the GRO completes the enquiry and resolution.
By March 2026, the Prajavani system had recorded over 6.95 lakh total issues, with 6.15 lakh disposed and 79,903 pending across 33 connected districts.
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What You Can Complain About
Prajavani accepts grievances against any Telangana state government department, scheme, office, or official. Common complaint categories include:
- Ration Card (FSC) issues – application pending, FPS distribution problems, card correction, Aadhaar seeding errors
- Land records – Dharani portal issues, mutation, pattedar passbook, encroachment
- State pension schemes – Aasara pension, old age, widow, disability
- Electricity complaints against TSSPDCL or TSNPDCL
- Municipal corporation, Gram Panchayat, or urban local body service failures
- Telangana Police complaints
- State government hospital and medicine issues
- Housing scheme benefits not received
- MGNREGS wages not paid or job card issues
- Welfare scheme benefits not received – Rythu Bandhu, MCH Kit, Kalyana Lakshmi Scheme
- Praja Palana scheme benefit mismatch or non-receipt
- A government officer is not responding or demanding a bribe
What to Keep Ready Before Visiting
- Your full name, complete address, mobile number, and email ID
- Name of the department or office your complaint relates to
- Any previous application or reference number related to the issue
- Original supporting documents and at least two photocopies of each (the Help Desk staff can assist with petition writing if needed, but bring your own documents)
- Aadhaar Card as identity proof
- A written summary of the issue in Telugu or English – what happened, since when, and what resolution you expect
The 9-Step Grievance Process at Praja Bhavan
Every complaint at Jyotirao Phule Praja Bhavan follows a structured nine-step process:
Step 1 – Visit Praja Bhavan: Arrive at Jyotirao Phule Praja Bhavan, Greenlands Road, Punjagutta, Hyderabad 500082 on a Tuesday or Friday. The session runs from 10 AM to 1 PM. Entry is not permitted after 1 PM – applicants arriving late are asked to return on the next session day. Arrive before 10 AM to ensure entry, as queues form early in the morning.
Step 2 – Get Help Desk Assistance: At the entrance, approach the Help Desk. Staff here provide guidance on how to present your grievance and assist with petition writing if you need help putting your complaint in writing. They help you identify which desk handles your type of issue.
Step 3 – Choose the Appropriate Desk: Based on your grievance type, you are directed to the relevant desk – revenue, pensions, police, electricity, housing, or other categories. Choosing the correct desk ensures your complaint reaches the right department without delay.
Step 4 – Discuss with Desk Officer: Present your issue and documents to the Desk Officer. They review your petition, verify the documents, and enter your grievance into the Prajavani system at prajavani.cgg.gov.in.
Step 5 – Receive Acknowledgement Receipt: After your grievance is registered, you receive an official Acknowledgement Receipt with a unique Grievance Reference Number. Keep this receipt safely – it is your reference for all tracking, follow-ups, and future visits.
Step 6 – GRO Contacts You for Enquiry: The Grievance Redressal Officer (GRO) assigned to your complaint contacts you on your registered mobile number to conduct an enquiry. The GRO is automatically assigned based on the department, category, and location of your grievance. They may ask for additional documents or information during the enquiry call.
Step 7 – Track Grievance Status Online or Offline: Track the status of your complaint at any time using your Grievance Reference Number on cpgrams.ts.nic.in/citizen/view-status.php. You can also visit the Praja Bhavan Help Desk or your District Collectorate to check the status in person using your Acknowledgement Receipt.
Step 8 – Grievance Resolved by Concerned Authority: The concerned government authority reviews the GRO’s findings and takes the required action to resolve your grievance. Senior officials, including the Prajavani State Nodal Officer at the CMO, the Chief Secretary’s office, and the Principal Secretaries, monitor all pending cases through real-time dashboards.
Step 9 – ATR Shared with You: Once the grievance is resolved, the Action Taken Report (ATR) is shared with you. The ATR documents exactly what action the authority took to resolve your complaint. You receive this on your registered mobile number and can also view it by checking your complaint status at cpgrams.ts.nic.in.
Praja Bhavan: Location, Days, and Timings
Name: Jyotirao Phule Praja Bhavan (formerly Pragathi Bhavan)
Address: Greenlands Road, Punjagutta, Begumpet, Hyderabad, Telangana 500082
Session Days: Tuesday and Friday
Timings: 10 AM to 1 PM
Entry cut-off: 1 PM strictly – no entry after this time
Recommended arrival: Before 10 AM – queues form early
On days when Chief Minister A. Revanth Reddy chairs the session personally. Applications are received by the CM and senior officials, including the Deputy Chief Ministers. On other days, ministers or senior officers preside over the session.
Attending the Monday Collectorate Prajavani
Every Monday, all 33 District Collectorates in Telangana hold a Prajavani session. The District Collector, Additional Collector, and Revenue Divisional Officer personally receive applications from citizens. This is the most accessible channel for residents outside Hyderabad.
Step 1: Prepare a written application in Telugu or English. Include your name, address, mobile number, the department involved, and a clear description of the issue. Bring the original and two photocopies of supporting documents.
Step 2: Visit your District Collectorate on any Monday during working hours. Report to the Prajavani counter at the Collectorate and join the queue.
Step 3: When called, submit your application and documents directly to the Collector or presiding officer. Describe your complaint clearly and state what resolution you expect.
Step 4: Your application is entered into the system. A Grievance Reference Number is provided by SMS or on the spot. The Collector issues instructions to the relevant department for resolution and holds weekly review meetings to track pending cases.
Mandal-Level Prajavani Hearings
The Government of Telangana is expanding Prajavani to the mandal level across all districts. Adilabad district launched the pilot in January 2025 across 17 mandal offices. Mandal-level hearings are conducted at the Mandal Parishad Development Officer (MPDO) level and focus on welfare scheme issues, Aadhaar seeding errors, ration card corrections, and Praja Palana application problems. Contact your Mandal office or District Collectorate for the schedule of Mandal-level hearings in your area.
Tracking Your Complaint Status Online
After filing at Praja Bhavan or the Collectorate, track the status using your Grievance Reference Number:
Step 1: Go to cpgrams.ts.nic.in/citizen/view-status.php.
Step 2: Enter your Grievance Reference Number from the Acknowledgement Receipt and click Submit.
Step 3: The current status, the department the complaint is assigned to, and the action taken details appear on screen. Once the GRO submits the ATR, it is visible here.
Search by Registration Number: If you need to look up your complaint number, go to cpgrams.ts.nic.in/citizen/searchregno.php and enter your details to retrieve the reference.
Print Receipt: Print your official acknowledgement at any time at cpgrams.ts.nic.in/citizen/printacknowledgement.php.
Pravasi Prajavani for NRIs and Gulf Workers
A dedicated Pravasi Prajavani counter runs every Wednesday and Friday specifically for Non-Resident Indians, Gulf workers, and their families from Telangana. This channel addresses grievances related to land, pensions, family welfare, and government benefits for overseas residents. Contact the CMO office or the NRI department of the Government of Telangana for the current location and timings of the Pravasi Prajavani counter.
Praja Palana Integration
Praja Palana is the Telangana government’s welfare scheme delivery programme. The Prajavani system is integrated with Praja Palana. Citizens who have not received scheme benefits despite applying, or who face mismatches in Aadhaar, ration card, or bank details affecting disbursement, can file a Prajavani complaint at Praja Bhavan or the Collectorate. The GRO cross-checks beneficiary data and resolves technical mismatches, preventing scheme credits.
Escalation if Complaint Is Not Resolved
- Visit the Collectorate: If the Praja Bhavan-filed complaint is unresolved, attend the Monday Collectorate Prajavani in your district with the Acknowledgement Receipt and a written follow-up note.
- Senior officer monitoring: All pending cases are monitored by the Prajavani State Nodal Officer, Chief Secretary’s office, and Principal Secretaries through real-time dashboards at prajavani.cgg.gov.in.
- Central complaints: For grievances against central government departments – Railways, Income Tax, Passport, EPFO – use the link on cpgrams.ts.nic.in at the bottom of the homepage: “For grievances related to Other States/Government of India Organisations” which redirects to pgportal.gov.in.
Quick Reference
- Grievance Status Check: cpgrams.ts.nic.in/citizen/view-status.php
- Search Grievance by Number: cpgrams.ts.nic.in/citizen/searchregno.php
- Print Acknowledgement Receipt: cpgrams.ts.nic.in/citizen/printacknowledgement.php
- Praja Bhavan Portal (status): prajavani.cgg.gov.in
- Praja Bhavan Sessions: Tuesday and Friday, 10 AM to 1 PM
- Praja Bhavan Address: Jyotirao Phule Praja Bhavan, Greenlands Road, Punjagutta, Hyderabad 500082
- Collectorate Prajavani: Every Monday at all 33 District Collectorates
- CPGRAMS (Central Complaints): pgportal.gov.in
Frequently Asked Questions
Q. Can I file a Telangana Prajavani complaint online from home?
Ans. No. Prajavani is an in-person grievance programme. You must visit Jyotirao Phule Praja Bhavan on a Tuesday or Friday (10 AM to 1 PM) or your nearest District Collectorate on any Monday to register a complaint. Once registered in person, you can track its status online at cpgrams.ts.nic.in. There is no online filing option currently available on either portal.
Q. What is the 9-step Prajavani process at Praja Bhavan?
Ans. The official process starts with visiting Praja Bhavan, getting Help Desk assistance for guidance and petition writing, choosing the appropriate desk, discussing with the Desk Officer to register the grievance, receiving an Acknowledgement Receipt, being contacted by the GRO for enquiry, tracking status online or offline, getting the grievance resolved by the concerned authority, and finally receiving the ATR (Action Taken Report) confirming resolution.
Q. What is the Acknowledgement Receipt and why is it important?
Ans. The Acknowledgement Receipt is the official document issued after your grievance is registered at Praja Bhavan or the Collectorate. It contains your unique Grievance Reference Number. This number is your only key for checking the status online at cpgrams.ts.nic.in, for following up at any government office, and for attending future Collectorate sessions regarding the same complaint. Keep it safe.
Q. What happens if I arrive at Praja Bhavan after 1 PM?
Ans. Entry is not permitted after 1 PM on session days. Officials strictly enforce the cut-off timing. If you arrive late, you will be asked to return on the next session day – Tuesday or Friday. Arrive before 10 AM to avoid missing the session due to long queues, especially for popular complaint categories like land records and pensions.
Q. What is the Collectorate Prajavani and how is it different from Praja Bhavan?
Ans. The Collectorate Prajavani is held every Monday at all 33 District Collectorates, presided over by the District Collector. It is the more accessible channel for citizens outside Hyderabad who cannot travel to Praja Bhavan. The process is similar – submit a written application with documents, receive a reference number, and track status online. The Collector also holds weekly review meetings to monitor pending cases from the Collectorate Prajavani.
Q. What is an ATR in the Prajavani system?
Ans. ATR stands for Action Taken Report. After the GRO assigned to your complaint completes enquiries and the concerned authority takes action, the ATR documents exactly what was done to resolve your grievance. It is shared with you through your registered mobile number and is visible when you check your complaint status at cpgrams.ts.nic.in. The ATR creates an official accountability record for every resolved case.
Q. What is the GRO and when will they contact me?
Ans. GRO stands for Grievance Redressal Officer. After your complaint is registered, the system automatically assigns a GRO based on the department, category, and location of your grievance. The GRO contacts you on your registered mobile number to conduct an enquiry – they may ask for additional details or documents before proceeding with resolution. Keep your mobile number active after filing.
Q. What is Pravasi Prajavani?
Ans. Pravasi Prajavani is a dedicated grievance channel for Non-Resident Indians and Gulf workers from Telangana. It runs every Wednesday and Friday. NRIs and Gulf workers can raise issues related to land, pensions, family welfare, and government benefits through this channel with officials who specialise in overseas resident concerns.
Q. How do I file a complaint against a central government department?
Ans. Central government departments like Railways, Income Tax, Passport Office, and EPFO are not covered by Prajavani. At the bottom of cpgrams.ts.nic.in homepage, there is a “For grievances related to Other States/Government of India Organisations” link that takes you directly to pgportal.gov.in (CPGRAMS) for central complaints.
Q. How many grievances has Telangana Prajavani handled?
Ans. As of March 2026, the cpgrams.ts.nic.in portal shows over 6.95 lakh total grievances raised across 33 connected districts, with approximately 6.15 lakh disposed and 79,903 pending. Live statistics are displayed on the cpgrams.ts.nic.in homepage and update in real time.
Tabassum is a government document researcher and writer with over 5 years of experience exclusively dedicated to tracking and simplifying Central and State Government document processes across India. She has researched and published detailed guides on 100+ government documents and certificates – including Aadhaar Card, PAN Card, Ration Card, Domicile Certificate, and Birth Certificate – covering all states and the Central Government, helping lakhs of Indian citizens successfully complete their paperwork in simple, easy-to-understand language.