Many people search for a Lakshadweep CM Helpline to raise complaints related to government services, but Lakshadweep does not have a Chief Minister or an elected state government. As India’s smallest Union Territory, Lakshadweep is administered directly by the Central Government through an Administrator. Currently, Shri Praful Khoda Patel serves as the Administrator of Lakshadweep and oversees the administration of the territory from Kavaratti, the UT’s capital.
The official Lakshadweep Administration Portal provides information about government departments, citizen services, welfare schemes, public notices, and grievance redressal mechanisms. For online complaints, the administration officially uses the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), which serves as the primary grievance platform for residents across all inhabited islands of the Union Territory.
Unlike most states, Lakshadweep faces unique administrative and connectivity challenges because its inhabited islands are spread across the Arabian Sea. Residents living in Kavaratti, Agatti, Androth, Minicoy, Kalpeni, Kadmat, Kiltan, Chetlat, Amini, and Bitra often depend on limited transport and communication links to access government services. To address this, the administration allows citizens to submit complaints through CPGRAMS as well as directly approach the concerned department whenever required.
Citizens can raise grievances related to education services, scholarships, health facilities, social welfare schemes, revenue matters, land records, utility bills, transportation services, food distribution, ration cards, administrative orders, and other public services delivered by departments of the Lakshadweep Administration.
Citizens looking for grievance redressal mechanisms in other states and Union Territories can also explore our CM Helpline India Guide, which provides state-wise and UT-wise complaint registration channels. Residents seeking information on transparency, government records, and access to official information may also find our Lakshadweep RTI Guide useful, which explains the process of filing RTI applications and obtaining information from public authorities in Lakshadweep.
What You Can Complain About
The Lakshadweep Administration accepts complaints regarding most government services delivered across the Union Territory. Citizens can submit grievances through CPGRAMS or contact the concerned department directly depending on the nature of the issue.
- Education and Student Services: Scholarship delays, school administration issues, higher education admissions, UTLA-related matters, and educational assistance programmes
- Healthcare Services: Government hospital facilities, medicine shortages, medical referrals, ANIIMS services, public health programmes, and health scheme benefits
- Revenue and Land Matters: Land records, revenue certificates, mutation requests, administrative permissions, and related revenue department services
- Social Welfare and Security: Pension payments, welfare scheme benefits, tribal welfare programmes, women and child development services, and financial assistance schemes
- Transport and Connectivity: Passenger ship services, cargo movement, helicopter services, inter-island transportation, aviation services, and transport-related administrative issues
- Electricity, Water and Utility Bills: Incorrect billing, service disruptions, supply issues, and consumer grievances related to public utilities
- Administrative and Magisterial Matters: Entry permits, executive orders, administrative decisions, certificates, and public service delivery issues
- Food Supply and Public Distribution System: Ration card services, Fair Price Shop issues, NFSA benefits, beneficiary records, and food grain distribution complaints
- General Public Grievances: Any other complaint involving a department, office, official, public service, or scheme operated by the Lakshadweep Administration
How to Register a Complaint Through CPGRAMS in Lakshadweep
The Lakshadweep Administration does not operate a separate grievance portal for residents. Instead, citizens can submit complaints through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), which serves as the official online grievance platform for all departments functioning under the Union Territory Administration. Whether the issue relates to transportation, health services, revenue matters, welfare schemes, utility services, or any other government department, CPGRAMS remains the primary online channel for grievance registration and tracking.
Step 1: Visit the Official Grievance Portal
Open the CPGRAMS Portal and select the option to lodge a public grievance. Citizens can access the portal from a computer, mobile browser, or through the UMANG platform.
Step 2: Create Your Account
If you are using the portal for the first time, complete the registration process through pgportal.gov.in/Registration. Enter your basic details, verify your mobile number through OTP, and create login credentials for future use.
Step 3: Start a New Grievance
After signing in, choose the option to lodge a new grievance. Select the Lakshadweep Administration or the concerned department handling the service against which you wish to file the complaint.
Step 4: Provide Complete Complaint Details
Enter all relevant information carefully, including your island name, department involved, date of the incident, and the exact nature of the problem. Explain the issue in simple language and clearly mention the relief or action you expect from the administration.
Step 5: Upload Supporting Evidence
Attach documents, photographs, application receipts, bills, acknowledgement slips, or any other evidence that can help the department understand and verify the grievance more quickly.
Step 6: Submit the Grievance
Review all details before final submission. Once submitted successfully, the system generates a unique Registration Number. Keep this number safely, as it will be required for status tracking, reminders, and future correspondence.
Step 7: Monitor the Complaint Status
Use the Registration Number to track progress through the CPGRAMS dashboard. The concerned department receives the grievance electronically and is expected to examine the matter and provide a response within the prescribed timeline.
Step 8: Use the Appeal Facility if Required
If you are dissatisfied with the final disposal of the grievance, CPGRAMS allows eligible complainants to seek a higher-level review through the built-in appeal mechanism available after grievance closure.
Alternative Mobile Access
Citizens who prefer mobile access can also use the UMANG platform to submit and monitor grievances without visiting multiple government websites separately.
Department-Wise Contact Details in Lakshadweep
Before filing a grievance on CPGRAMS, citizens may also contact the concerned department directly. In many cases, issues related to certificates, utility services, welfare schemes, pensions, education, transport, or public services get resolved faster when reported to the responsible department first. Most departments of the Lakshadweep Administration operate from Kavaratti and provide dedicated phone numbers and email IDs for public assistance.
Administrative and Governance Departments
- General Administration and Protocol Department: 04896-262321 | lak-gap@utl.gov.in
- Services and Establishment Department: 04896-262336 / 04896-263900
- Chief Secretary’s Office: 04896-262321 | cs-lak@nic.in
- Vigilance Department: 04896-262104
- Legal Department: 04896-263493 | lak-as@nic.in
- Legal Metrology Department: 04896-263298 | lak-accal@nic.in
- Printing and Stationery Department: 04896-262246 | lak-gp@nic.in
- Information and Public Relations Department: 04896-263454 | lk-dip@nic.in
- Information Technology Department: 04896-263125 | lak-dit@nic.in
- National Informatics Centre (NIC): 04896-262020 | sio-laks@nic.in
Health, Welfare and Social Development Departments
- Health Services Department: 04896-262089 / 04896-262316 | lk-dmh@nic.in
- Social Welfare and Tribal Affairs Department: 04896-262314 | lk-dsw@nic.in
- Women and Child Development Department: 04896-262204 | lak-cdpo@nic.in
- Sports and Youth Affairs Department: 04896-262494
Police and Law Enforcement Departments
- Police Department (Superintendent of Police): 04896-262273 | lak-sop@nic.in
- India Reserve Battalion (IRBn): 04896-262395
Revenue, Land and Local Administration Departments
- Revenue Department (District Collector): 04896-262279 | lak-dc@nic.in
- District Panchayat Office: 04896-263066 | lak-ceo@nic.in
- Panchayat Department: 04896-262329
Infrastructure, Transport and Utility Departments
- Public Works Department (PWD): 04896-262338 | lk-pwd@nic.in
- Electricity Department: 04896-262363 | lk-ktelect@nic.in
- Port, Shipping and Aviation Department: 04896-262295 | lk-ports@nic.in
- Transport Department (RTO): 04896-262459 | lak-rto@nic.in
Food Supply and Consumer Services
- Food and Civil Supplies Department: 04896-262968
Education Department
- Department of Education: 04896-262237 | lk-doe@nic.in
Livelihood, Agriculture and Economic Development Departments
- Planning Department: 04896-262274 | lak-adps@nic.in
- Finance and Accounts Department: 04896-262363 | lak-ao@nic.in
- Pay and Accounts Department: 04896-262912 | pao-kvt-lk@nic.in
- Fisheries Department: 04896-262254 | lk-dof@nic.in
- Agriculture Department: 04896-262276 | lk-dagri@nic.in
- Industries Department: 04896-262325 | lk-doi@nic.in
- Department of Cooperation: 04896-262935 | lk-coops@nic.in
- Animal Husbandry Department: 04896-262368 | dahd-lkdir@nic.in
- Labour, Employment and Training Department: 04896-262082 | lk-dee@nic.in
- Rural Development Department: 04896-262208
- Science and Technology Department: 04896-262005 | lk-dst@nic.in
- Forest and Environment Department: 04896-263365 | lak-dcf@nic.in
- Art and Culture Department: 04896-262478
- Tourism Department: 04896-262250
If a department does not resolve the issue within a reasonable time, citizens can escalate the matter through the official CPGRAMS grievance portal, which serves as the primary grievance redressal mechanism for the Lakshadweep Administration.
Quick Reference
| Particulars | Details |
| Official Lakshadweep Portal | lakshadweep.gov.in |
| Grievances Section | lakshadweep.gov.in/service-category/grievances/ |
| Official CPGRAMS Information Page | lakshadweep.gov.in/service/centralized-public-grievance-redress-and-monitoring-system-cpgrams/ |
| CPGRAMS Portal | pgportal.gov.in |
| Lodge Online Grievance | pgportal.gov.in/Home/LodgeGrievance |
| Department Directory | lakshadweep.gov.in/departments/ |
| Contact Directory | lakshadweep.gov.in/contact-directory/ |
| Administrator Profile | lakshadweep.gov.in/about-lakshadweep/profile-administrator/ |
| Chief Secretary Office | 04896-262321 / cs-lak@nic.in |
| Vigilance Department | 04896-262104 |
| Revenue Department (District Collector) | 04896-262279 / lak-dc@nic.in |
| Police Department (SP) | 04896-262273 / lak-sop@nic.in |
| Lakshadweep Police Website | lakshadweeppolice.gov.in |
| Health Services Department | 04896-262089, 04896-262316 / lk-dmh@nic.in |
| Food and Civil Supplies Department | 04896-262968 |
| Electricity Department | 04896-262363 / lk-ktelect@nic.in |
| Port, Shipping and Aviation Department | 04896-262295 / lk-ports@nic.in |
| Education Department | 04896-262237 / lk-doe@nic.in |
| Social Welfare and Tribal Affairs | 04896-262314 / lk-dsw@nic.in |
| Public Works Department (PWD) | 04896-262338 / lk-pwd@nic.in |
| Information Technology Department | 04896-263125 / lak-dit@nic.in |
| Entry Permit Portal | epermit.utl.gov.in |
| Entry Permit Information | lakshadweep.gov.in/tourism/entry-permit/ |
| UT Administration Address | Secretariat, Kavaratti, Lakshadweep – 682555 |
| Jurisdictional High Court | Kerala High Court, Ernakulam |
Frequently Asked Questions (FAQs)
Q. What is the official grievance portal for Lakshadweep?
Ans. Lakshadweep Administration officially directs citizens to the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) available at pgportal.gov.in. Residents can submit complaints related to any Lakshadweep Administration department, track their grievance status online, and receive updates using the Registration ID generated after submission.
Q. Does Lakshadweep have a Chief Minister Helpline?
Ans. No. Lakshadweep does not have an elected Chief Minister or Legislative Assembly. The Union Territory is administered directly by the Government of India through an Administrator. Therefore, there is no dedicated CM Helpline portal. Citizens should use CPGRAMS or contact the concerned department directly for grievance redressal.
Q. Who is the Administrator of Lakshadweep?
Ans. Shri Praful Khoda Patel serves as the Administrator of Lakshadweep. He is appointed by the President of India and oversees the administration of the Union Territory. Citizens may escalate serious administrative matters through the Administration Secretariat at Kavaratti after exhausting departmental grievance channels.
Q. How can residents of remote islands submit complaints if internet connectivity is unavailable?
Ans. Residents of islands such as Minicoy, Androth, Amini, Kalpeni, Kadmat, Kiltan, Chetlat, and Bitra can contact the concerned department directly through the official phone numbers provided by the Administration. They may also submit written representations through local island-level officers, who can forward the grievance to the relevant department at Kavaratti.
Q. What is the expected resolution time for grievances filed through CPGRAMS?
Ans. As per the Government of India’s revised grievance redressal framework, departments are generally expected to resolve CPGRAMS complaints within 21 days. Applicants can monitor progress online and submit an appeal through the portal if they are dissatisfied with the final response.
Q. How can I report corruption or misconduct by a government official in Lakshadweep?
Ans. Complaints related to corruption, abuse of authority, or official misconduct can be reported to the Vigilance Department of Lakshadweep Administration. Citizens may also file a detailed complaint through CPGRAMS and attach supporting evidence for investigation.
Q. How can I file a complaint regarding police services in Lakshadweep?
Ans. Citizens can contact the Superintendent of Police, Lakshadweep Police, at 04896-262273 or send an email to lak-sop@nic.in. If the issue remains unresolved, a grievance may also be lodged through CPGRAMS by selecting the concerned police department.
Q. Where can I raise complaints related to Entry Permit applications?
Ans. Issues related to Entry Permit approval, rejection, delay, or renewal can be raised through the Entry Permit Portal at epermit.utl.gov.in. If the issue is not resolved, applicants can escalate the matter through CPGRAMS or contact the concerned authority listed on the official Entry Permit information page.
Q. Which High Court has jurisdiction over Lakshadweep?
Ans. The Kerala High Court at Ernakulam exercises jurisdiction over Lakshadweep. Citizens seeking judicial remedies against administrative decisions or government actions may approach the Kerala High Court as per applicable legal procedures.
Q. Can grievances related to education, scholarships, and UTLA admissions be filed online?
Ans. Yes. Students facing issues related to scholarships, educational benefits, UTLA admission processes, or higher education seat allotment can submit complaints through CPGRAMS. They may also contact the Education Department directly at 04896-262237 or through the official departmental email provided by the Lakshadweep Administration.
Tabassum is a government document researcher and writer with over 5 years of experience exclusively dedicated to tracking and simplifying Central and State Government document processes across India. She has researched and published detailed guides on 100+ government documents and certificates – including Aadhaar Card, PAN Card, Ration Card, Domicile Certificate, and Birth Certificate – covering all states and the Central Government, helping lakhs of Indian citizens successfully complete their paperwork in simple, easy-to-understand language.