The Government of Arunachal Pradesh operates its official public grievance redressal system through the CM Jansunwai portal at cmejansunwai.arunachal.gov.in. Managed by the Department of Administrative Reforms, Government of Arunachal Pradesh, the portal provides citizens with a single online platform to submit grievances, track their progress in real time, and receive time-bound responses from the concerned departments. The portal is designed and developed by the State Council for IT & e-Governance, Department of Information Technology & Communication.
Citizens can file complaints online through the CM Jansunwai portal and track them using the unique registration number generated after submission. The portal also provides access to the official Department Directory, Nodal Officer Directory, Appellate Authority, and a clearly defined grievance redressal process. For assistance, citizens can contact the CM Jansunwai Helpline 1076, available on working days from 10:00 AM to 5:00 PM. The portal is available in both English and Hindi.
Important: The official portal clearly states that grievances sent through email are not entertained. Citizens should submit complaints directly through the CM Jansunwai portal for proper registration and tracking.
For CM Helpline portals across all states, read our CM Helpline India guide. For RTI services in Arunachal Pradesh, read our Arunachal Pradesh RTI Filing Guide.
What Complaints Can Be Filed Through CM Jansunwai?
The CM Jansunwai portal is designed to help citizens raise grievances relating to State Government departments and public services in Arunachal Pradesh. You can generally use the portal for issues such as:
- Delay or non-delivery of government services.
- Complaints regarding public utilities such as roads, drinking water, electricity, sanitation, and other civic services.
- Delay in receiving certificates, licences, permits, pensions, scholarships, or other government benefits.
- Grievances relating to the functioning of any State Government department or office.
- Complaints regarding negligence, misconduct, corruption, or undue delay by government officials.
- Problems relating to welfare schemes, public service delivery, or administrative matters that require action by a Government department.
What Complaints Are Not Accepted?
According to the official grievance guidelines, certain matters should not be submitted through the CM Jansunwai portal. These include:
- Cases that are pending before any court of law (sub judice matters).
- Requests or applications under the Right to Information (RTI) Act.
- Personal, family, or private disputes that do not involve a Government department.
- Complaints that do not contain sufficient information for examination or action.
What to Keep Ready Before Filing a Grievance
Keeping the required information and supporting documents ready before submitting your grievance makes the filing process quicker and helps the concerned department understand the issue more effectively.
- Your active mobile number and email address for account registration and future communication.
- A clear and factual description of the grievance, including what happened, when it happened, and where the issue occurred.
- The name of the concerned department, office, or government scheme, if known.
- The district, subdivision, block, village, or locality where the problem relates to, so that the grievance can be routed to the appropriate authority.
- Supporting documents, photographs, or other relevant evidence, wherever applicable, to help the department examine your grievance.
- The reference number of any previous grievance, if you are following up on an earlier complaint.
Step 1: Register on the CM Jansunwai Portal
You need to create an account before you can submit a grievance through the CM Jansunwai portal. Registration is free and only takes a few minutes.
Step 1: Visit cmejansunwai.arunachal.gov.in/login.php and click “Login / Register”.
Step 2: Select the “Register” option if you are a new user.
Step 3: Fill in the required details, such as your name, mobile number, email address, and other information requested on the registration form.
Step 4: Complete the verification process, if prompted, and create your account.
Step 5: Once your registration is successful, log in using your registered credentials to access all grievance services.
Step 2: Submit Your Grievance Online
After logging in, you can submit your complaint through the official CM Jansunwai portal.
Step 1: Click “Submit Grievance” on the homepage or directly visit Submit Grievance.
Step 2: Select the Government department related to your grievance. If you are unsure, you can refer to the official Department List.
Step 3: Enter complete details of your grievance. Explain what happened, where the issue occurred, when it started, and what action or relief you expect from the department.
Step 4: Upload supporting documents or photographs, wherever applicable, to help the concerned department understand your grievance.
Step 5: Review all the information carefully and click “Submit”.
Step 6: After successful submission, the portal generates a unique grievance reference number. Save this number carefully because it is required to track the progress of your complaint.
Step 3: What Happens After Submission?
Once your grievance is submitted, the CM Jansunwai system forwards it to the concerned department for examination and necessary action.
- The grievance is received by the concerned department.
- The designated Nodal Officer examines the complaint.
- If additional information is required, the department may contact you.
- The department takes appropriate action based on the facts of the case.
- The action taken is updated on the portal.
- You can monitor the latest progress using your grievance reference number.
The official portal follows a time-bound grievance redressal process to improve transparency and accountability.
Step 4: Track Your Grievance Status
You can check the latest status of your grievance online at any time.
Step 1: Visit Track Grievance.
Step 2: Enter your grievance reference number in the required field.
Step 3: Click the “Track” button to view the latest status and action taken on your grievance.
Step 5: Appeal if You Are Not Satisfied
If you are not satisfied with the action taken on your grievance, the CM Jansunwai portal provides an official appeal mechanism.
Step 1: First, review the action taken by the concerned department.
Step 2: If your grievance remains unresolved or you believe the response is unsatisfactory, approach the Appellate Authority of the concerned department.
Step 3: The official list of Appellate Authorities is available at cmejansunwai.arunachal.gov.in/appellate_auth_list.php.
Step 4: The appeal is examined by the competent authority, which may review the grievance and issue further directions to the concerned department wherever necessary.
Step 6: Nodal Officers
Every department on the CM Jansunwai portal has a designated Nodal Officer responsible for processing and monitoring grievances. Citizens can view the official directory of Nodal Officers at cmejansunwai.arunachal.gov.in/nodal_off_list.php.
Contact the CM Jansunwai Help Desk
If you need assistance while registering, submitting, or tracking your grievance, you can contact the official CM Jansunwai Help Desk.
- Toll-Free Helpline: 1076
- Direct Phone: +91 360 221 2345
- Email: jansunwai-arn@gov.in
- Working Hours: Monday to Friday, 10:00 AM to 5:00 PM
- Help Desk: cmejansunwai.arunachal.gov.in/helpdesk.php
Office Address
If you need official contact details for the department managing the portal, use the following address:
Department of Administrative Reforms
Civil Secretariat, Block-IV
Itanagar, Arunachal Pradesh – 791111
Why CM Jansunwai is Useful
The CM Jansunwai portal has been developed to make grievance redressal easier, more transparent, and completely online. Some of its key advantages include:
- Online grievance registration from anywhere.
- Real-time grievance tracking using the reference number.
- Department-wise routing of grievances for faster processing.
- Dedicated Nodal Officers and Appellate Authorities for every department.
- A structured and time-bound grievance redressal process.
- Secure online platform managed by the Government of Arunachal Pradesh.
Quick Reference
| Service | Details |
|---|---|
| Official Portal | cmejansunwai.arunachal.gov.in |
| Submit Grievance | Submit Grievance |
| Track Grievance | Track Grievance |
| Login / Register | Login / Register |
| Department List | View Departments |
| Nodal Officer Directory | Nodal Officers |
| Appellate Authorities | Appellate Authority List |
| Redressal Process | View Process |
| Help Desk | Help Desk |
| Helpline | 1076 (Monday–Friday, 10:00 AM – 5:00 PM) |
| Direct Phone | +91 360 221 2345 |
| jansunwai-arn@gov.in | |
| Office | Department of Administrative Reforms, Civil Secretariat, Block-IV, Itanagar, Arunachal Pradesh – 791111 |
| Government Portal | arunachalpradesh.gov.in |
| Central CPGRAMS | pgportal.gov.in |
Frequently Asked Questions
Q. What is CM Jansunwai?
Ans. CM Jansunwai is the official Public Grievance Redressal Portal of the Government of Arunachal Pradesh. Citizens can submit grievances online, track their progress, and receive responses from the concerned State Government departments through cmejansunwai.arunachal.gov.in. For assistance, the official helpline is 1076.
Q. How can I file a grievance through CM Jansunwai?
Ans. Visit cmejansunwai.arunachal.gov.in, create an account by registering with the required details, log in, click “Submit Grievance”, choose the concerned department, enter your grievance details, upload supporting documents if required, and submit the form. Save the grievance reference number generated after successful submission.
Q. Do I need to register before submitting a complaint?
Ans. Yes. The CM Jansunwai portal requires users to create an account before filing a grievance. After registration, you can log in and use the same account for future grievances and status tracking.
Q. How can I track my grievance status?
Ans. Open the Track Grievance page and enter your grievance reference number to view the latest status and action taken on your complaint.
Q. What should I do if I am not satisfied with the department’s response?
Ans. The CM Jansunwai portal provides an official appeal mechanism. If you are not satisfied with the action taken, you can approach the Appellate Authority of the concerned department. The official list of Appellate Authorities is available at cmejansunwai.arunachal.gov.in/appellate_auth_list.php.
Q. Who is responsible for handling grievances?
Ans. Every participating department has a designated Nodal Officer responsible for processing and monitoring grievances. You can view the complete directory of Nodal Officers on the official portal at cmejansunwai.arunachal.gov.in/nodal_off_list.php.
Q. Can I submit my grievance through email?
Ans. No. The official CM Jansunwai portal clearly states that grievances sent through email are not entertained. You should submit your complaint through the online portal to ensure proper registration and tracking.
Q. Which types of complaints can be filed through CM Jansunwai?
Ans. You can submit grievances relating to State Government departments, public services, welfare schemes, public utilities, delays in service delivery, and administrative matters that require action by the Government of Arunachal Pradesh.
Q. Can I file a complaint against a Central Government department through CM Jansunwai?
Ans. No. CM Jansunwai is meant for grievances relating to the Government of Arunachal Pradesh. For complaints against Central Government ministries or organisations, use the Central Public Grievance Redress and Monitoring System (CPGRAMS).
Q. Is CM Jansunwai available on mobile phones?
Ans. Yes. CM Jansunwai is a web-based portal and can be accessed through a mobile phone, tablet, or computer using a compatible web browser and an internet connection.
Tabassum is a government document researcher and writer with over 5 years of experience exclusively dedicated to tracking and simplifying Central and State Government document processes across India. She has researched and published detailed guides on 100+ government documents and certificates – including Aadhaar Card, PAN Card, Ration Card, Domicile Certificate, and Birth Certificate – covering all states and the Central Government, helping lakhs of Indian citizens successfully complete their paperwork in simple, easy-to-understand language.