Jammu & Kashmir Samadhan CM Helpline

J&K CM Helpline: Samadhan Portal Complaint Registration Guide

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The Government of Jammu and Kashmir operates its public grievance system through JK Samadhan, a Unified Grievance Redressal and Monitoring System at samadhan.jk.gov.in. Launched on 23 July 2024 by Lieutenant Governor Manoj Sinha, JK Samadhan is managed by the Department of Public Grievances (DoPG), Government of Jammu and Kashmir – a dedicated department created in July 2023 specifically to handle citizen grievances as a standalone administrative authority. The toll-free helpline is 1905. The email is jk-grievance@jk.gov.in.

J&K is unique among Indian states and union territories in having both a Lieutenant Governor and an elected Chief Minister. CM Omar Abdullah (Jammu and Kashmir National Conference) has led the elected government since 16 October 2024, while LG Manoj Sinha oversees the overall administration. JK Samadhan is an “umbrella” grievance system allowing any citizen to register any grievance related to government services across all 20 districts of the UT, all departments, and both the Jammu and Kashmir divisions.

JK Samadhan uses Artificial Intelligence (AI) to manage and categorise complaints efficiently – confirmed by the Department of Public Grievances in April 2025. The portal is available in English, Hindi, and Urdu, making it one of the few state grievance portals in India with trilingual support. The system is vertically integrated above with CPGRAMS at pgportal.gov.in for central oversight.

For CM Helpline portals across all states and UTs, read our CM Helpline India Guide.

What JK Samadhan Accepts

JK Samadhan accepts complaints against any government department, office, district administration, municipal body, panchayat, or public authority in Jammu and Kashmir. The system covers all 20 districts – 10 in the Jammu Division and 10 in the Kashmir Division – and more than 1,500 offices at state, district, tehsil, and block levels. Common complaint categories include:

  • Ration Card issues – new card application, FPS distribution problems, card correction, NFSA eligibility
  • Revenue and land records – mutation, girdawari, Jamabandi, encroachment
  • State pension and social welfare scheme non-payment
  • Jal Shakti (water supply) and Public Works Department complaints
  • Electricity complaints against JKPDD (Power Development Department)
  • State government hospital and health service complaints
  • Education department – school, scholarship, and welfare issues
  • Jammu and Kashmir Police complaints
  • Municipal corporation and panchayat service failures
  • MGNREGS wages not paid or job card issues
  • Government officer not responding or demanding a bribe (also use the ACB channel)

What to Keep Ready Before Filing

  • Active mobile number for OTP verification and SMS updates
  • Name and complete address, including district and tehsil as per Aadhaar Card
  • Email address for notifications
  • Department or office your complaint relates to
  • Description of the issue – what happened, since when, and what resolution you need
  • Supporting documents or photographs if available

Creating Your JK Samadhan Account

JK Samadhan requires a one-time registration before you can file a grievance.

Step 1: Go to samadhan.jk.gov.in/login. Click “Register” on the login page.

Step 2: Fill in the registration form – your Name, Mobile Number, Email, and Address.

Step 3: An OTP is sent to your mobile number. Enter it to verify. Your account is created immediately.

Step 4: Log in with your registered mobile and password for all future sessions. The same account works on the web portal and the mobile app.

Jammu & Kashmir Samadhan Complaint Portal

Filing a Grievance Online on JK Samadhan

Step 1: Go to samadhan.jk.gov.in/login and log in with your credentials.

Step 2: From your dashboard, click “Lodge Grievance”.

Step 3: The AI-assisted grievance form opens. Select the Department your complaint relates to from the dropdown. JK Samadhan covers all administrative departments and offices at the state, district, tehsil, and block levels.

Step 4: Select your District from the 20 districts listed – 10 in Jammu Division (Jammu, Samba, Kathua, Udhampur, Reasi, Rajouri, Poonch, Ramban, Doda, Kishtwar) and 10 in Kashmir Division (Srinagar, Budgam, Baramulla, Kupwara, Bandipora, Ganderbal, Anantnag, Kulgam, Pulwama, Shopian).

Step 5: Write the grievance description in English, Hindi, or Urdu – what happened, since when, which officer or office is responsible, and what resolution you expect. The AI system auto-categorises and routes your complaint to the relevant officer.

Step 6: Upload any supporting documents or photographs if available.

Step 7: Submit. A unique Grievance ID is generated immediately and sent by SMS to your registered mobile number. Note it – you need it for tracking and follow-up.

Filing by Phone: Call 1905

Call 1905 (toll-free) from any mobile or landline. The Department of Public Grievances helpline is available 24 hours a day, 7 days a week for complaint registration. When connected:

  • Provide your name, mobile number, district, and the department your complaint relates to
  • You can speak in English, Hindi, or Urdu
  • The call centre registers your complaint in the JK Samadhan system and provides a Grievance ID
  • An SMS confirmation is sent to your registered mobile after the call

Filing via Email

Send your complaint to jk-grievance@jk.gov.in. Include your full name, complete postal address, mobile number, the department concerned, and a clear description of the grievance. Attach supporting documents in PDF, JPG, or PNG format. Email complaints are recorded by the DoPG and forwarded to the relevant department. This channel is particularly useful for detailed complaints with multiple supporting documents.

Filing via the JK Samadhan App

The JK Samadhan mobile app allows complaint filing and tracking from your phone.

Android: Download the APK directly at samadhan.jk.gov.in/prod_live/JKSP_4.0.apk or search “JK Samadhan” on Google Play Store.

Jammu & Kashmir Samadhan Mobile App

iOS: Search “JK Samadhan” on the Apple App Store.

Log in with the same credentials as the web portal. The app features an intuitive interface for first-time users, guided grievance filing, real-time tracking, and SMS notifications. Grievance IDs generated on the app are identical to those from the portal.

Filing by Post

Send your grievance by post to the Department of Public Grievances – no specific format is required. Write on any plain sheet of paper or postcard and include your name, complete address, and contact number. Address it to either office based on your division:

Jammu Division:
Department of Public Grievances
Civil Secretariat, Jammu – 180001
Phone: 0191-2560109 / 0191-2560265 / 0191-2560266
Fax: 0191-2566182

Kashmir Division:
Department of Public Grievances
Church Lane, Sonwar, Srinagar – 190001
Phone: 0194-2502596 / 0194-2502910 / 0194-2483236
Fax: 0194-2501262

Postal complaints received at either office are entered into the JK Samadhan system and processed in the same way as online filings.

District Call Centres: Jammu and Kashmir Division Helplines

For district-level grievances, dedicated toll-free call centres operate during working hours (Monday to Saturday, 9:30 AM to 5:30 PM):

  • Jammu Division: 18005722327 (toll-free)
  • Kashmir Division: 18005722328 (toll-free)

These district call centres connect you directly with the grievance cell of the concerned district administration, making them faster for purely local complaints about district-level services.

Tracking Your Grievance

Via the portal:
Log in at samadhan.jk.gov.in/login. Go to “Track Grievance” on your dashboard. Enter your Grievance ID to view the current status, assigned officer, and action taken at each stage.

Via the app:
Open the JK Samadhan app, log in, and check your grievance history. Real-time status updates appear on your dashboard.

Via phone:
Call 1905 with your Grievance ID to receive a verbal status update from the call centre.

LG’s Mulaqaat: Live Public Grievance Hearing

LG’s Mulaqaat is a live public grievance hearing programme at awaamkibaat.jk.gov.in/ where Lieutenant Governor Manoj Sinha personally interacts with citizens and resolves grievances on the spot. Citizens are selected for the Mulaqaat based on grievances already registered on JK Samadhan/JKIGRAMS – filing your complaint online is the pathway to being selected for a direct hearing with the LG.

At each Mulaqaat, the LG reviews action-taken reports from Administrative Secretaries and Deputy Commissioners on pending complaints. He issues explicit, real-time directions to officials for resolution. Several cases are disposed of on the spot during each session. The programme is conducted at the Civil Secretariat in Srinagar and Jammu alternately and sometimes virtually through video conferencing to reach across the UT.

Raabita: CM’s Public Services and Outreach Office

In March 2025, Chief Minister Omar Abdullah established the Raabita (meaning “connection” or “liaison” in Arabic/Urdu) – a dedicated CM’s Public Services and Outreach Office within the Chief Minister’s Secretariat. Under the Raabita framework:

  • Additional Deputy Commissioners (ADCs) in every district are designated as Raabita Nodal Officers – single points of contact for grievance redressal coordination
  • Administrative departments must promptly acknowledge offline grievances and share progress updates with the Raabita Office
  • Grievances forwarded through JK Samadhan/Raabita Portal must not be marked as resolved until fully addressed
  • District-level Grievance Redressal Camps are conducted under Deputy Commissioners’ supervision across all 20 districts

The Raabita framework works alongside JK Samadhan – filing on the portal is step one, and unresolved complaints escalate through the Raabita-ADC system at the district level.

Filing a Corruption Complaint with the Anti-Corruption Bureau

For complaints specifically involving bribery or corruption by government officers, the Anti-Corruption Bureau (ACB), Jammu and Kashmir, operates a dedicated online grievance portal at jkacb.jk.gov.in/grievances.aspx. The ACB portal accepts supporting photos as attachments. This channel operates independently from JK Samadhan and routes complaints directly to the ACB for investigation.

Escalation Path

  • Step 1 – JK Samadhan: File at samadhan.jk.gov.in, call 1905, email jk-grievance@jk.gov.in, or use the app
  • Step 2 – District helplines: Call 18005722327 (Jammu) or 18005722328 (Kashmir) for district-level escalation
  • Step 3 – Raabita ADC: Contact the Additional Deputy Commissioner (Raabita Nodal Officer) of your district for on-ground follow-up
  • Step 4 – LG’s Mulaqaat: Ensure your complaint is filed on JK Samadhan to be considered for selection at the next LG’s Mulaqaat
  • Step 5 – ACB: For corruption complaints, use jkacb.jk.gov.in/grievances.aspx
  • Step 6 – CPGRAMS: File at pgportal.gov.in for central oversight or for central government department complaints

Quick Reference

Frequently Asked Questions

Q. What is JK Samadhan and when was it launched?
Ans. JK Samadhan is the Unified Grievance Redressal and Monitoring System of the Government of Jammu and Kashmir at samadhan.jk.gov.in. It was launched on 23 July 2024 by Lieutenant Governor Manoj Sinha and is managed by the Department of Public Grievances (DoPG) – a dedicated administrative department created in July 2023 specifically for grievance redressal. The portal uses AI to manage and categorise complaints and is available in English, Hindi, and Urdu. The toll-free helpline is 1905.

Q. What is the difference between JK Samadhan and JK-IGRAMS?
Ans. JK-IGRAMS (jkgrievance.in) is the older Integrated Grievance Redress and Monitoring System launched on 11 September 2020. JK Samadhan (samadhan.jk.gov.in) is the upgraded, AI-powered unified system launched in July 2024. Both portals are active. JK Samadhan is the primary recommended channel for all new grievances. JK-IGRAMS remains accessible and is still integrated with the district call centres and LG’s Mulaqaat selection process.

Q. How does AI work in JK Samadhan?
Ans. The Department of Public Grievances confirmed in April 2025 that JK Samadhan uses AI to manage complaints efficiently. The AI auto-categorises each grievance based on the description, routes it to the correct department and officer without manual intervention, and helps track resolution timelines. This reduces the time a complaint spends waiting to be assigned and improves routing accuracy across all 20 districts and 1,500+ offices.

Q. What is LG’s Mulaqaat and how can I be selected?
Ans. LG’s Mulaqaat is a live public grievance hearing where Lieutenant Governor Manoj Sinha personally hears citizens’ complaints and resolves many on the spot. Citizens are selected based on grievances already registered on JK Samadhan or JK-IGRAMS. Filing your complaint on the portal is the direct pathway to being considered for the next Mulaqaat hearing. Sessions are held at the Civil Secretariat in Srinagar and Jammu alternately, and sometimes virtually. Details and past sessions are at awaamkibaat.jk.gov.in/lgs_mulaqaat/.

Q. What is Raabita and how does it help?
Ans. Raabita is the Chief Minister Omar Abdullah’s Public Services and Outreach Office, established in March 2025. It designates the Additional Deputy Commissioner (ADC) of every district as a Raabita Nodal Officer – the single point of contact for all district-level grievance coordination. Under Raabita, complaints filed on JK Samadhan cannot be closed until fully resolved, district-level grievance camps are held regularly, and departments must give progress updates to the Raabita Office. It adds a CM-level accountability layer on top of the DoPG’s grievance system.

Q. Can I file in Urdu on JK Samadhan?
Ans. Yes. JK Samadhan supports three languages: English, Hindi, and Urdu. You can choose your preferred language on the portal and app. Urdu support makes JK Samadhan one of the very few state grievance portals in India with a third language option beyond English and Hindi.

Q. Which district helpline should I call – Jammu or Kashmir Division?
Ans. Call 18005722327 if your grievance is in any of the 10 Jammu Division districts: Jammu, Samba, Kathua, Udhampur, Reasi, Rajouri, Poonch, Ramban, Doda, or Kishtwar. Call 18005722328 if your grievance is in any of the 10 Kashmir Division districts: Srinagar, Budgam, Baramulla, Kupwara, Bandipora, Ganderbal, Anantnag, Kulgam, Pulwama, or Shopian. Both helplines operate Monday to Saturday, 9:30 AM to 5:30 PM. For 24×7 access, call 1905 instead.

Q. How do I file a corruption complaint against a J&K government officer?
Ans. Use the Anti-Corruption Bureau (ACB) portal at jkacb.jk.gov.in/grievances.aspx. The ACB accepts online complaints with photo attachments and operates independently of JK Samadhan. For general complaints about an officer demanding a bribe, you can also use JK Samadhan but the ACB portal routes directly to the investigation wing for faster anti-corruption action.

Q. How do I download the JK Samadhan Android app?
Ans. Two options are available. Download the APK file directly from the official portal at samadhan.jk.gov.in/prod_live/JKSP_4.0.apk. Alternatively, search “JK Samadhan” on Google Play Store (package: com.bisagn.jksamadhan). Both install the same official app. For iOS, search “JK Samadhan” on the Apple App Store.

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