The Chief Minister’s Office, Government of Assam, provides citizens with a direct online channel to raise grievances and queries at cm.assam.gov.in/write-to-cm. Chief Minister Dr Himanta Biswa Sarma’s secretariat is reachable by phone at 0361-2262222 and by email at cm@assam.gov.in. The portal is available in English, Hindi, and Assamese.
For CM Helpline portals across all states, read our CM Helpline India Full Guide.
What You Can Write to the CM About
The Write to CM channel at cm.assam.gov.in accepts concerns, grievances, and queries on any matter related to the Government of Assam’s services, welfare schemes, and development. Common topics include:
- Ration Card issues – new application stuck, FPS not distributing food grains, card correction, Orunodoi scheme linkage (for PDS-specific complaints, use the dedicated GRAMS channel below)
- State pension schemes not credited – old age, widow, disability, Orunodoi
- MGNREGA wages not paid or a job card not issued
- Land records and revenue department issues – mutation, jamabandi, encroachment
- State government hospital and medicine complaints
- Assam Police complaints (state police matters)
- Electricity complaints against APDCL (Assam Power Distribution Company)
- State school education, scholarships, and student welfare
- Housing scheme benefits not received – PM Awas Yojana Assam
- A government officer is not responding or demanding a bribe
- Any state department not acting on your application or complaint
What to Keep Ready Before Writing to the CM
- Your full name as per your Aadhaar Card
- Email address (for receiving the reference and any response)
- Mobile number (for the CMO to contact you)
- District and Block where the issue is occurring
- A clear subject line – 5 to 10 words describing the core issue
- Description of the issue in English, Hindi, or Assamese – what happened, since when, which officer or department is responsible, and what resolution you expect
- Supporting documents, if available, for upload as an attachment
Writing to CM Online at cm.assam.gov.in
Step 1: Go to cm.assam.gov.in/write-to-cm. The Write to CM form opens directly. No login or Aadhaar Card is required.
Step 2: Enter your full Name in the first field.
Step 3: Enter your Email Address. The CMO uses this to send any response or acknowledgement.
Step 4: Enter your Mobile Number. This allows the CMO secretariat to contact you for follow-up.
Step 5: Select your District from the dropdown list of Assam districts.
Step 6: Select your Block corresponding to your district.
Step 7: Write a concise Subject – for example, “FPS not giving ration for 3 months” or “MGNREGA wages pending since January 2026”.
Step 8: Write the complete Description in the text box. Include what has happened, since when, which officer or department is responsible, what you have already done, and exactly what resolution you need. You can write in English, Hindi, or Assamese.
Step 9: Attach supporting documents if available – scan copies or photographs of rejection letters, previous applications, or scheme documents.
Step 10: Complete the CAPTCHA and click Submit. Note any reference number or acknowledgement shown on screen. The CMO reviews submissions and forwards them to the relevant department for action.
Contacting the CMO by Phone and Email
The Chief Minister’s Secretariat is reachable directly during government working hours (Monday to Friday, 10 AM to 5 PM):
- Phone: 0361-2262222
- Alternate Phone: 0361-2237043
- Fax: 0361-2262069
- Email: cm@assam.gov.in
Use these contacts to follow up on a previously submitted Write to CM petition, to seek guidance on the correct channel for your specific complaint, or for urgent matters requiring direct CMO attention.
Visiting the CMO in Person
Citizens can visit the Chief Minister’s Office in Dispur, Guwahati, with written applications. Bring two copies of your petition, your Aadhaar card, and photocopies of all supporting documents.
CMO Address:
Lok Sewa Bhawan, Janata Bhawan, Dispur, Guwahati, Assam – PIN 781002
Secretariat Address:
J Block, Janata Bhawan, Dispur, Assam – PIN 781006
The CM also holds Secretariat sessions in Dibrugarh periodically – follow cm.assam.gov.in for announcements on camp dates and locations.
Escalation Path
- Step 1 – Write to CM: Submit at cm.assam.gov.in/write-to-cm to reach the CMO directly.
- Step 2 – Call CMO: Follow up at 0361-2262222 or 0361-2237043 during working hours.
- Step 3 – Department portal: For PDS issues use fcsca.assam.gov.in / assam.grams.nic.in / 1800-345-3611. For pension issues use ppg.assam.gov.in.
- Step 4 – CPGRAMS: File at pgportal.gov.in for central complaints or state escalation.
- Step 5 – Assam Lokayukta: For complaints involving official misconduct or corruption by state officers, approach the Assam Lokayukta for an independent investigation.
Quick Reference
- CM Assam Website: cm.assam.gov.in
- Write to CM (Complaint Form): cm.assam.gov.in/write-to-cm
- CMO Phone: 0361-2262222 / 0361-2237043
- CMO Fax: 0361-2262069
- CMO Email: cm@assam.gov.in
- CMO Address: Lok Sewa Bhawan, Janata Bhawan, Dispur, Guwahati, Assam – PIN 781002
- FCSCA Email: supplyassamsecretariat@gmail.com
- CPGRAMS (Central and Escalation): pgportal.gov.in
- Assam Government Portal: assam.gov.in
- CSC Locator: locator.csccloud.in
Frequently Asked Questions
Q. Does Assam have a dedicated CM Helpline number like 181 or 1076?
Ans. Assam does not operate a 24/7 dedicated CM Helpline number. The primary channel for reaching the Chief Minister’s Office is the Write to CM form at cm.assam.gov.in/write-to-cm, supported by the CMO phone at 0361-2262222 and email at cm@assam.gov.in during office hours. For PDS and ration card complaints, the dedicated toll-free number is 1800-345-3611. For central and escalated state complaints, CPGRAMS at pgportal.gov.in is the recommended escalation route.
Q. What is the Write to CM form, and who can use it?
Ans. The Write to CM form at cm.assam.gov.in/write-to-cm is an online submission channel where any citizen of Assam – or anyone with a concern related to Assam government services – can submit a petition or grievance directly to the Chief Minister’s Office. No login, Aadhaar, or registration is required. Fill in your name, email, mobile, district, block, subject, and description, attach supporting documents, and submit.
Q. How do I escalate if the CMO does not resolve my complaint?
Ans. File on CPGRAMS at pgportal.gov.in with a description of what has already been submitted to the CMO and the reference obtained. CPGRAMS creates a centrally monitored paper trail. If the issue involves official misconduct or corruption, approach the Assam Lokayukta for an independent investigation.
Q. How do I complain about a Railway, Income Tax, or Passport issue in Assam?
Ans. Central government departments like Railways, Income Tax, Passport Office, EPFO, and UIDAI are not covered by the Assam CMO. File these complaints directly on CPGRAMS at pgportal.gov.in and select the relevant central ministry or department.
Q. Is the CM’s Office in Dispur accessible for in-person visits?
Ans. Yes. The CMO is at Lok Sewa Bhawan, Janata Bhawan, Dispur, Guwahati, Assam – PIN 781002. Bring a written petition in duplicate, your Aadhaar card, and photocopies of all supporting documents. The CM also holds periodic secretariat sessions in Dibrugarh – check cm.assam.gov.in for announcements on upcoming dates.
Q. Can I write to the CM in Assamese?
Ans. Yes. The cm.assam.gov.in portal supports English, Hindi, and Assamese. You can select your preferred language from the language menu at the top of the portal and write your petition in Assamese using the Assamese script or transliteration.
Q. Do I need an Aadhaar Card to submit a complaint through the Write to CM portal?
Ans. No. The Write to CM portal does not require Aadhaar Card authentication or registration. Citizens can submit grievances using basic details such as name, mobile number, email address, district, block, subject and complaint description. However, keeping identity and supporting documents ready may help the concerned department verify facts and process the grievance more efficiently.
Q. Can I attach documents while writing to the Chief Minister?
Ans. Yes. The Write to CM form allows citizens to upload supporting documents along with their grievance. You may attach application receipts, acknowledgement slips, photographs, certificates, letters issued by government offices or any other document relevant to the issue. Clear and readable documents generally help departments understand the matter faster.
Q. Will I receive an acknowledgement after submitting a complaint?
Ans. After submitting the Write to CM form, citizens should note any acknowledgement, reference number or submission details displayed on the screen. These details may be required while contacting the Chief Minister’s Office for follow-up or when explaining the grievance to another department during escalation.
Q. Can people living outside Assam write to the Chief Minister?
Ans. Yes. Any person with a grievance, query or issue related to a Government of Assam department, service, authority or welfare scheme may use the Write to CM facility. The complainant does not need to be physically present in Assam at the time of submission, provided the matter relates to Assam.
Tabassum is a government document researcher and writer with over 5 years of experience exclusively dedicated to tracking and simplifying Central and State Government document processes across India. She has researched and published detailed guides on 100+ government documents and certificates – including Aadhaar Card, PAN Card, Ration Card, Domicile Certificate, and Birth Certificate – covering all states and the Central Government, helping lakhs of Indian citizens successfully complete their paperwork in simple, easy-to-understand language.