The Government of Tripura operates an official CM Helpline through cmhelpline.tripura.gov.in. The service was inaugurated on 6 September 2021 and is developed and managed by the Directorate of Information Technology (DIT), Government of Tripura. It provides citizens with a centralised platform to submit grievances, track their status, and receive updates from the concerned departments.
Citizens can register grievances by calling the CM Helpline 1905, using the online grievance facility available on the portal, or through the official WhatsApp number 6033374544. According to the official portal, every grievance is recorded by the CM Helpline, forwarded to the concerned department for necessary action, and the action taken report is communicated back to the citizen before the grievance is closed with the citizen’s consent.
The CM Helpline portal also provides facilities such as Lodge Grievance, View Grievance Status, Download User Form, notifications, FAQs, nodal officer details, and success stories. It serves as one of the primary grievance redressal mechanisms for citizens seeking assistance from various departments of the Government of Tripura.
For CM Helpline portals across all states, read our CM Helpline India guide. If you want some information, then you can also file Online RTI in Tripura Government Departments.
How the Tripura CM Helpline 1905 Works
The Tripura CM Helpline follows a structured grievance redressal process to ensure that complaints reach the concerned department and citizens receive updates on the action taken. The overall workflow is as follows:
- The citizen registers a grievance by calling 1905, submitting it through the CM Helpline portal, or using the official WhatsApp number (6033374544).
- The CM Helpline records the grievance in its online system and generates a complaint record.
- The complaint is forwarded electronically to the concerned department or designated nodal officer for examination and necessary action.
- The concerned department investigates the matter, takes appropriate action, and updates the action taken report in the CM Helpline system.
- The CM Helpline communicates the department’s response to the complainant and seeks feedback on whether the grievance has been resolved satisfactorily.
- If the complainant confirms satisfaction, the grievance is closed in the system.
- If the issue remains unresolved, the grievance may be sent back to the concerned department for further action in accordance with the prescribed process.
What You Can Complain About
You can use the Tripura CM Helpline to report grievances relating to departments, public services, welfare schemes, and other matters handled by the Government of Tripura. Common complaint categories include:
- Ration card and Public Distribution System (PDS) issues, including application delays, correction requests, and non-distribution of food grains.
- Revenue and land record matters such as mutation, land records, and related public services.
- Delay in pension payments or other state social welfare schemes.
- MGNREGS job card issues and delayed wage payments.
- Electricity supply, billing, and service-related complaints.
- Water supply, sanitation, and Public Works Department (PWD) services.
- Government hospital services, medicines, and healthcare-related issues.
- School education, scholarships, and Mid-Day Meal-related grievances.
- Tribal welfare, forest rights, and other state welfare programmes.
- Delay in delivery of certificates, licences, permits, or other public services.
- Misconduct, negligence, or non-responsiveness of government officials.
- Delay in receiving benefits under eligible state government schemes.
What You Cannot File Through the Tripura Grievance System
According to the official grievance guidelines, certain matters are not accepted for redress through the State grievance mechanism. These include:
- Cases that are pending before a court or matters relating to court judgments (sub judice cases).
- Personal or family disputes.
- Right to Information (RTI) matters.
- Issues affecting the territorial integrity of India or friendly relations with other countries.
- Suggestions, opinions, or policy recommendations that do not constitute a grievance.
What to Keep Ready Before Filing
- Mobile number (required for phone complaints and for receiving the Event ID by SMS; used for status tracking)
- Name and address (optional for anonymous complaints via WhatsApp)
- Name of the department or office your complaint relates to
- Date when the problem started
- A clear description of the issue – what happened, which officer or office is responsible, what resolution you need
- Supporting documents, photos, or videos – can be shared via WhatsApp
How to Lodge a Complaint Through Tripura CM Helpline
The Tripura CM Helpline provides multiple ways to register a grievance. Depending on your convenience, you can submit your complaint by calling the helpline, using the online portal, or through the official WhatsApp number.
Method 1: Register a Complaint by Calling 1905
If you prefer speaking to a helpline executive, calling 1905 is the quickest option.
Step 1: Dial 1905 from your mobile phone or landline.
Step 2: When connected to the CM Helpline executive, explain your grievance clearly. Tell them which department your complaint relates to, where the issue occurred, how long the problem has existed, and the action you expect from the Government.
Step 3: The executive records your grievance in the CM Helpline system and forwards it to the concerned department for necessary action.
Step 4: Keep your complaint reference or event details safely if they are provided during the registration process. These details may be required for future follow-up.
Step 5: After the concerned department updates the action taken report, the CM Helpline communicates the outcome to you and seeks your feedback before closing the grievance.
Method 2: Lodge a Complaint Online
You can also submit your grievance online through the official Tripura CM Helpline Portal.
Step 1: Open cmhelpline.tripura.gov.in and click “Lodge Grievance”.
Step 2: Enter the required details, such as your name, mobile number, address, and other information requested in the complaint form.
Step 3: Select the concerned department and write a clear description of your grievance. Mention where the issue occurred, when it started, and what action you expect.
Step 4: Upload supporting documents or photographs if the portal provides this facility and you have relevant evidence.
Step 5: Review all the information carefully and submit the grievance. Save the acknowledgement or complaint reference generated by the system for future tracking.
Method 3: Submit a Grievance Through WhatsApp
The Tripura CM Helpline also provides an official WhatsApp number (6033374544) for citizen convenience.
Step 1: Save 6033374544 in your phone contacts.
Step 2: Open WhatsApp and send your grievance to the official CM Helpline number. Clearly describe the issue, mention the concerned department, and provide the location where the problem occurred.
Step 3: If the CM Helpline requests additional information or documents, provide them through the same conversation.
Step 4: Keep a copy of your conversation and any acknowledgement received for future reference.
How to Lodge a Complaint Through Tripura State CPGRAMS
If you want to submit a grievance through the State Government’s online grievance system, you can use the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Tripura available at grievance.tripura.gov.in.
Step 1: Visit grievance.tripura.gov.in and click “Click here to register” if you are a new user.
Step 2: Complete the registration by providing the required details and create your login credentials.
Step 3: Sign in to your account using your registered mobile number, email ID, or username and password.
Step 4: Select the option to lodge a grievance and choose the concerned department or organisation.
Step 5: Enter complete details of your grievance. Explain the issue in simple language, mention the location, and upload supporting documents if required.
Step 6: Submit the grievance. The system generates a Unique Registration Number, which you should save carefully for tracking your complaint.
How to Track Your Complaint Status
After submitting your grievance, you can check its latest status online through the official Tripura CM Helpline portal.
Step 1: Visit cmhelpline.tripura.gov.in/query.aspx or click “Grievance Status” on the CM Helpline homepage.
Step 2: Choose one of the available tracking options:
- Using your Event ID received after registering the grievance.
- Using your registered mobile number, if the portal provides this option.
Step 3: Submit the required details to view the current status of your grievance, including whether it has been forwarded to the concerned department, is under examination, or has been disposed of.
What If Your Complaint Is Not Resolved?
If you are not satisfied with the action taken on your grievance, you should inform the CM Helpline when they contact you for feedback. Based on the official grievance process, unresolved complaints may be referred back to the concerned department for further examination and appropriate action.
If your grievance still remains unresolved after a reasonable period, you may consider using the Tripura State CPGRAMS or, where applicable, the Central Public Grievance Redress and Monitoring System (CPGRAMS) for grievances relating to Central Government departments or organisations.
Tripura State CPGRAMS
Apart from the CM Helpline, the Government of Tripura also operates the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) through grievance.tripura.gov.in. The portal is managed by the General Administration (Administrative Reforms) Department and allows citizens to submit grievances online, track them using a Unique Registration Number, and seek redress from State Government departments.
The official portal also states that grievances sent through email are not entertained. Citizens should submit complaints directly through the online portal.
Quick Reference
| Service | Details |
|---|---|
| Official CM Helpline Portal | cmhelpline.tripura.gov.in |
| Register Grievance | Lodge Complaint |
| Track Complaint Status | Grievance Status |
| CM Helpline Number | 1905 |
| Official WhatsApp | 6033374544 |
| Official Email | cmhelpline-1905@tripura.gov.in |
| Tripura State CPGRAMS | grievance.tripura.gov.in |
| Government of Tripura | tripura.gov.in |
| Central CPGRAMS | pgportal.gov.in |
Frequently Asked Questions
Q. What is the Tripura CM Helpline?
Ans. The Tripura CM Helpline is the official public grievance redressal platform of the Government of Tripura. Citizens can register complaints, track their grievance status, and receive updates through the official portal at cmhelpline.tripura.gov.in. The service was inaugurated on 6 September 2021 and is managed by the Directorate of Information Technology (DIT), Government of Tripura.
Q. How can I register a complaint with the Tripura CM Helpline?
Ans. You can lodge a grievance by calling the CM Helpline 1905, using the online complaint facility available on cmhelpline.tripura.gov.in, or through the official WhatsApp number 6033374544.
Q. How can I check the status of my complaint?
Ans. Visit cmhelpline.tripura.gov.in/query.aspx and enter the required details, such as your Event ID or other information accepted by the portal, to view the latest status of your grievance.
Q. What is an Event ID?
Ans. An Event ID is the reference number associated with a grievance registered through the Tripura CM Helpline. Keep this number safely because it may be required to track your complaint or during future follow-up.
Q. Can I submit a complaint through WhatsApp?
Ans. Yes. The official Tripura CM Helpline provides the WhatsApp number 6033374544 as one of the citizen grievance channels. Follow the instructions provided by the CM Helpline team while submitting your grievance.
Q. What should I do if I am not satisfied with the action taken?
Ans. If you are contacted by the CM Helpline for feedback and you are not satisfied with the resolution, inform the helpline representative accordingly. If your grievance still remains unresolved after a reasonable period, you may also consider submitting it through the Tripura State CPGRAMS or, where applicable, the Central CPGRAMS.
Q. What is the difference between the Tripura CM Helpline and Tripura State CPGRAMS?
Ans. The Tripura CM Helpline is a citizen grievance platform operated by the Government of Tripura through the CM Helpline portal and helpline number 1905. The Tripura State CPGRAMS, available at grievance.tripura.gov.in, is the State Government’s online grievance redress and monitoring system managed by the General Administration (Administrative Reforms) Department. Both platforms help citizens raise grievances relating to State Government departments.
Q. Can I send my grievance by email?
Ans. If you are using the Tripura State CPGRAMS, the official portal clearly states that grievances sent through email are not entertained. Complaints should be submitted through the online portal. For the CM Helpline, follow the grievance channels specifically provided on the official portal.
Q. Which complaints are not accepted through the Tripura State grievance system?
Ans. The State grievance system does not entertain sub judice matters, personal or family disputes, RTI matters, issues affecting the territorial integrity of India, or suggestions that do not constitute a grievance.
Tabassum is a government document researcher and writer with over 5 years of experience exclusively dedicated to tracking and simplifying Central and State Government document processes across India. She has researched and published detailed guides on 100+ government documents and certificates – including Aadhaar Card, PAN Card, Ration Card, Domicile Certificate, and Birth Certificate – covering all states and the Central Government, helping lakhs of Indian citizens successfully complete their paperwork in simple, easy-to-understand language.