Jharkhand CM Complaint Process

Jharkhand CM Complaint: Write to CM, Sarkaar Aapke Dwar & Grievance Process

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The Chief Minister’s Office, Government of Jharkhand, provides citizens with multiple channels to raise grievances and seek resolution directly with the Chief Minister. The official CMO website is at cm.jharkhand.gov.in, where citizens can write to Chief Minister Hemant Soren directly using the online form, share innovative ideas, and give feedback. For wider state grievances, the Sarkaar Aapke Dwar programme (sarkaraapkedwar.jharkhand.gov.in) brings government services and grievance resolution camps directly to citizens at the panchayat level across all districts. For complaints that require central oversight or have not been resolved at the state level, citizens use CPGRAMS at pgportal.gov.in.

Unlike Uttar Pradesh’s Jansunwai or Madhya Pradesh’s CM Helpline 181, Jharkhand does not operate a dedicated CM Helpline portal with a toll-free number and automated tracking system. The grievance channels in Jharkhand are structured differently: the CMO portal handles direct written petitions to the Chief Minister, the Sarkaar Aapke Dwar programme handles scheme-related grievances at the ground level across all panchayats, and CPGRAMS provides the escalation mechanism for unresolved state complaints. The CMO is reachable directly at 0651-2281400 and 0651-2281500 during working hours.

For state-wise CM Helpline, read our CM Helpline India Guide. For ration card complaints specific to Jharkhand, read our Jharkhand Ration Card Guide.

What You Can Write to the CM About

The Write to CM form at cm.jharkhand.gov.in accepts petitions and grievances on any matter related to the functioning of the Jharkhand state government. Common topics include:

  • Ration Card issues – application pending, Hara (Green) card not issued, FPS not distributing food grains, name missing from beneficiary list, JSFSS card correction
  • Pension scheme non-payment – Sarvjan Pension Yojana, old age, widow, disability pensions
  • MGNREGA wages not paid or a job card not issued
  • Land records, mutation, and land rights (IFR, CFR under forest rights)
  • PM Awas Yojana or the state housing scheme benefits have not been received
  • Scholarship non-disbursement (Pre-Matric, Post-Matric)
  • State government hospital or medicine complaints
  • State school education and welfare scheme issues
  • Jharkhand Police complaints
  • Electricity and water supply complaints against state utilities
  • A government officer is not responding or demanding a bribe
  • Any state scheme benefit listed under Sarkaar Aapke Dwar has not been received

What to Keep Ready Before Writing to the CM

  • Your full name
  • Mobile number (for the CMO to contact you)
  • District and Block where the problem is occurring
  • A clear subject line – 5 to 10 words describing the core issue
  • Description of the issue – what happened, since when, which officer or scheme is involved, and what resolution you need
  • Supporting document in PDF format, maximum 5 MB (optional but strongly recommended)

Writing to CM Online at cm.jharkhand.gov.in

Step 1: Go to cm.jharkhand.gov.in/write-to-cm. The Write to CM form opens directly without any login or registration requirements.

Step 2: Fill in your Name in the first field.

Step 3: Enter your Mobile Number. This is the number the CMO uses to follow up with you on your petition.

Step 4: Select your District from the dropdown list of all Jharkhand districts.

Step 5: Select your Block from the dropdown list corresponding to your district.

Step 6: Write a clear Subject for your petition – for example, “Hara Ration Card not issued despite eligibility” or “MGNREGA wages pending since March 2026”.

Step 7: Write the complete Description of your petition in the text box. State clearly what has happened, which department or officer is responsible, what action you have already taken, and what specific resolution you are seeking.

Step 8: Click “Add Attachment” if you have a supporting document. Only PDF files are accepted, with a maximum size of 5 MB. Attach relevant documents such as rejection letters, previous application acknowledgements, or scheme certificates.

Step 9: Solve the Image CAPTCHA – type the characters shown in the image into the field below it. If the image is unclear, refresh the page for a new captcha.

Step 10: Click Submit. Your petition is sent to the Chief Minister’s Office. Note any reference or acknowledgement shown on screen after submission for your records.

Using the General Contact Form

For general queries, feedback, or issues not requiring a formal petition, use the Contact Us form at cm.jharkhand.gov.in/contact-us.

Step 1: Fill in your Full Name, Email Address, and Mobile Number.

Step 2: Type your Message in the text area – your query or feedback.

Step 3: Solve the Image CAPTCHA and click Submit. Your message reaches the CMO’s web team.

Calling the Chief Minister’s Office

The CMO Jharkhand is reachable by phone at the following numbers during government working hours (Monday to Friday, 10 AM to 5 PM):

  • 0651-2281400
  • 0651-2281500
  • Fax: 0651-2205100
  • Email: secretarytocmjharkhand@gmail.com

These lines connect to the CMO Secretariat and can be used to follow up on previously submitted petitions or to seek guidance on which channel to use for a specific type of complaint.

Visiting the CMO in Person

Citizens can visit the Chief Minister’s Office in Ranchi to submit petitions in person and request a meeting or hearing:

CMO Jharkhand Address:
1st Floor, Project Building, CMO, Ranchi, Jharkhand

CMO Secretariat Address:
3, Kanke Road, Ranchi, Jharkhand – PIN: 834008

Bring two copies of your written petition, your Aadhaar card, and photocopies of all supporting documents. Meet the reception officer and request that your petition be formally registered with the CMO. Collect an acknowledgement stamp on your copy.

Sarkaar Aapke Dwar: The Camp-Based Grievance and Scheme Delivery Programme

The Jharkhand government runs the Sarkaar Aapke Dwar programme (“Government at Your Doorstep”) at sarkaraapkedwar.jharkhand.gov.in. This is a periodic camp-based initiative where government officials from multiple departments travel to every panchayat in the state to deliver scheme benefits and resolve pending grievances directly at the village level.

Sarkaar Aapke Dwar covers a comprehensive range of schemes and services across departments:

  • Social Security: Sarvjan Pension Yojana, widow pension, old age pension, disability pension, Savitribai Phule Kishori Samriddhi Yojana, blanket distribution, COVID death cases
  • Livelihood: Mukhyamantri Pashudhan Yojana, MGNREGA new works and job cards, Phulo Jhano Aashirwad Yojana, Mukhyamantri Rojgar Srijan Yojana, Birsa Harit Gram Yojana, Didi Baadi Yojana
  • Food Security: Hara (Green) Ration Card issuance for those excluded from NFSA
  • Land and Forest Rights: Individual Forest Rights (IFR), Community Forest Rights (CFR), mutation, land records, lagaan receipts
  • Agriculture: New Kisan Credit Cards, Jharkhand Krishi Rin Maafi Yojana
  • Education: Pre-Matric and Post-Matric scholarship applications
  • Housing: PM Awas Yojana (rural and urban) applications
  • Urban Local Bodies: Birth and death registration, property tax, municipal licence, water tax

Each camp is staffed by officials who can issue ration cards, register pension applications, create MGNREGA job cards, and resolve pending complaints on the spot. When the next Sarkaar Aapke Dwar camp is scheduled in your block or panchayat, attend with your Aadhaar card, ration card, bank passbook, and all documents relevant to your specific complaint or scheme application. Check sarkaraapkedwar.jharkhand.gov.in or your Block Development Office for the upcoming schedule in your area.

Filing on CPGRAMS for State and Central Complaints

The central government’s CPGRAMS portal at pgportal.gov.in is a powerful escalation mechanism that Jharkhand citizens can use for two types of complaints:

Central government complaints: Railways, Income Tax, Passport Office, EPFO, central banks, UIDAI (Aadhaar), postal department, or any ministry of the Government of India.

State government escalation: If your complaint was sent to the CMO through Write to CM but was not addressed, filing the same complaint on CPGRAMS and selecting the Jharkhand state government or the relevant state department creates a centrally monitored paper trail. This is particularly effective when local-level officers have ignored multiple written petitions.

Step 1: Go to pgportal.gov.in and click “Lodge Public Grievance”.

Step 2: Register with your mobile number and email ID or log in if you already have an account.

Step 3: After logging in, select the Ministry or Department your complaint relates to. For state-level escalation, look for the Jharkhand state government entry or select the central ministry that oversees the service (e.g., Ministry of Food for NFSA ration card issues).

Step 4: Fill in the complaint description and upload supporting documents. Submit.

Step 5: A unique Registration ID is generated and sent to your email. Use this ID to track progress, send reminders, and file appeals on pgportal.gov.in.

The CMO-Jharkhand App

The CMO-Jharkhand app on Google Play is an information app for the Chief Minister’s Office. It provides access to press releases, cabinet decisions, latest news, achievements, policies, photo gallery, and video gallery. The app is not designed for complaint registration or grievance tracking. Use it to stay updated on CMO activities and government announcements. For technical issues with the app, contact cmo-jharkhand@jharkhandmail.gov.in or call +91-651-2281400.

Escalation Path

If your grievance is not resolved through the Write to CM form or CMO contact, follow this escalation path:

  • Step 1 – Write to CM: Submit your petition at cm.jharkhand.gov.in/write-to-cm. This reaches the Chief Minister’s Office directly.
  • Step 2 – Call CMO: Follow up by calling 0651-2281400 with your petition reference.
  • Step 3 – CPGRAMS: File at pgportal.gov.in for central oversight on state complaints or for central department issues.
  • Step 4 – Sarkaar Aapke Dwar: Attend the next camp in your panchayat with all documents for scheme-related issues.
  • Step 5 – Jharkhand Lokayukta: For complaints specifically involving official misconduct or corruption, approach the Jharkhand Lokayukta for an independent investigation.

Quick Reference

Frequently Asked Questions

Q. Does Jharkhand have a dedicated CM Helpline number like 181 or 1076?
Ans. Jharkhand does not operate a dedicated 24×7 CM Helpline toll-free number like Uttar Pradesh (1076) or Madhya Pradesh (181). The primary channels for reaching the Chief Minister’s Office are the Write to CM online form at cm.jharkhand.gov.in/write-to-cm, the CMO phone at 0651-2281400 and 0651-2281500 during working hours, the Sarkaar Aapke Dwar camp programme at the panchayat level, and CPGRAMS at pgportal.gov.in for central oversight.

Q. What fields does the Write to CM form ask for?
Ans. The form at cm.jharkhand.gov.in/write-to-cm asks for your name, mobile number, district, block, subject, description, and an optional PDF attachment (up to 5 MB). An image CAPTCHA must be solved before submission. No login or Aadhaar is required. The form is accessible directly without registration.

Q. What is Sarkaar Aapke Dwar and how does it help with grievances?
Ans. Sarkaar Aapke Dwar (“Government at Your Doorstep”) is a periodic camp-based programme where Jharkhand government officials travel to every panchayat in the state to deliver scheme benefits and resolve grievances on the spot. Camps cover pensions, ration cards, MGNREGA wages, land records, scholarships, housing schemes, and more. Attending a camp in your panchayat with all relevant documents is often the fastest way to get scheme-related grievances resolved, as officials with the authority to issue cards and certificates are present in person.

Q. What is the Hara (Green) Ration Card issued at Sarkaar Aapke Dwar?
Ans. The Hara (Green) Ration Card is Jharkhand’s state-funded food security card under the Jharkhand State Food Security Scheme (JSFSS) for households excluded from the central NFSA coverage. CM Hemant Soren’s government has issued these cards at Sarkaar Aapke Dwar camps to bring additional food security beneficiaries under coverage. If you are eligible but do not have a ration card, attend the next Sarkaar Aapke Dwar camp in your panchayat with your Aadhaar card and related documents.

Q. How do I follow up after submitting the Write to CM form?
Ans. After submitting the form, note the acknowledgement reference if shown. Follow up by calling the CMO at 0651-2281400 or 0651-2281500 during working hours, providing your name, district, block, and the approximate date of your submission. If the CMO cannot provide a resolution, file the same complaint on CPGRAMS at pgportal.gov.in for central monitoring.

Q. Can I share an idea or suggest to the CM?
Ans. Yes. The Interact with CM section at cm.jharkhand.gov.in/interactwith-cm has three options: Write to CM for formal complaints, Share Innovative Idea for development suggestions at cm.jharkhand.gov.in/share-your-Idea, and Suggestion/Feedback for general feedback. All three go to the Chief Minister’s Office.

Q. Is the CMO-Jharkhand app useful for complaint registration?
Ans. No. The CMO-Jharkhand app on Google Play is an information app providing press releases, cabinet decisions, latest news, photo galleries, and event updates. It does not have a complaint registration function. Use the web portal at cm.jharkhand.gov.in/write-to-cm for grievance submission. For technical issues with the app, contact cmo-jharkhand@jharkhandmail.gov.in.

Q. How do I file a complaint against a central government department like Railways or EPFO?
Ans. Central government departments are not covered by the CMO portal. File directly on CPGRAMS at pgportal.gov.in which handles all central ministry complaints, including Railways, Income Tax, Passport, EPFO, UIDAI, and postal services. Jharkhand residents filing central complaints at pgportal.gov.in can select the relevant central ministry or department from the portal’s dropdown.

Q. Can I attend Sarkaar Aapke Dwar for a pension or MGNREGA complaint?
Ans. Yes. Sarkaar Aapke Dwar camps specifically cover Sarvjan Pension Yojana, widow pension, old age pension, disability pension, MGNREGA job cards, and MGNREGA wage clearance. Bring your Aadhaar card, bank passbook, and any previous application documents to the camp. Officials present have the authority to register new applications and address pending complaints on the spot.

Q. What is the postal address for sending a complaint to the CM by post?
Ans. Send written petitions by post to: Chief Minister of Jharkhand, 3, Kanke Road, Ranchi, Jharkhand – PIN 834008. Include your name, mobile number, district, block, and a clear description of the issue. Attach photocopies of all supporting documents.

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