Manipur CM Helpline: GovConnect Portal, Complaint Process & CMO Contact

The Government of Manipur has introduced GovConnect Manipur, an Integrated Public Grievance Redressal System available at govconnectmanipur.mn.gov.in. The platform was launched on 17 September 2025 at the Durbar Hall, Raj Bhavan, Manipur, by Governor Shri Ajay Kumar Bhalla in the presence of Chief Secretary Dr Puneet Kumar Goel and other senior officials. It has been developed by the Department of Information Technology (DIT), Government of Manipur to provide citizens with a unified digital grievance redressal platform.

GovConnect enables citizens to submit public grievances online, monitor their status, and receive updates through an integrated digital workflow. The official contact and WhatsApp support numbers for GovConnect are 98561 98561. The platform is managed from Lok Bhavan, Kangla, Imphal, Manipur – 795001.

The Government of Manipur had earlier introduced CM Da Haisi as a citizen grievance initiative. At the time of writing, both the GovConnect and CM Da Haisi portals display a “Scheduled Upgrades” notice, indicating that online services may be temporarily unavailable while system upgrades are underway. Citizens should check the official portals for the latest service status before submitting an online grievance.

Public grievance services in Manipur are supported by the Manipur Right to Public Services Act, 2021, which promotes time-bound delivery of notified public services and provides an accountability framework for designated public authorities.

For complaints relating to corruption or abuse of official position, citizens should approach the appropriate anti-corruption authority. Complaints involving public servants may also fall within the jurisdiction of the Manipur Lokayukta, depending on the nature of the allegation.

For grievance mechanisms available across India, read our CM Helpline India guide. If you want to file an RTI instead of a complaint, then you can also read our Manipur Ration Card guide.

Key Features of GovConnect Manipur

GovConnect Manipur has been designed as an integrated digital grievance platform for citizens. According to the official platform, its major features include:

• Online grievance registration available throughout the day.
• Unique grievance tracking ID generated after successful submission.
• WhatsApp integration for citizen communication and service updates.
• Integration with the Government’s eOffice system for digital processing of grievances.
• Real-time grievance status tracking with an online monitoring system.
• Automatic routing of complaints to the concerned department through the integrated workflow.

What Types of Complaints Can You Submit?

GovConnect Manipur has been developed to provide a single digital platform for submitting public grievances relating to Government of Manipur departments and notified public services. Depending on the nature of your issue, you may file complaints relating to services such as:

• Ration Card and Public Distribution System (PDS) services.
• Delay in issuing certificates, licences, permits, or other notified government services.
• Pension, scholarship, and other welfare scheme-related grievances.
• Electricity supply, billing, and consumer service issues.
• Water supply, sanitation, and other public utility services.
• Government hospitals, public health facilities, and healthcare services.
• Revenue, land records, mutation, and other land administration matters.
• MGNREGS wages, job card issues, and other rural development programme grievances.
• School education, scholarships, and education department services.
• Delay in service delivery, inaction by government offices, or other public service-related grievances.

What Complaints Should Not Be Filed?

Before submitting a grievance, make sure the issue falls within the scope of the public grievance system. The following matters generally require a different legal or administrative process:

• Cases that are already pending before a court or tribunal.
• Private disputes between individuals.
• False, misleading, or intentionally frivolous complaints.
• Emergencies requiring immediate police, fire, or medical assistance.
• Matters that fall outside the jurisdiction of the selected government department.

Documents and Information to Keep Ready

Before submitting your grievance, keep the following information ready to complete the application smoothly:

• An active mobile number for account verification and future communication.
• Your full name and complete postal address.
• The name of the department or government office against which you are filing the grievance.
• A clear subject and detailed description explaining the issue, when it started, and the action you expect from the department.
• Supporting documents, photographs, or other evidence, wherever applicable.
• Any previous grievance or reference number if the complaint relates to an earlier application or unresolved case.

How to File a Grievance Through GovConnect Manipur

GovConnect Manipur is the Government of Manipur’s official Integrated Public Grievance Redressal System. Before filing a complaint, keep your mobile phone, supporting documents, and details of the concerned department ready.

Step 1: Open the Official Portal

Visit govconnectmanipur.mn.gov.in and click “Login as Citizen”. You will be redirected to the citizen login page.

Step 2: Register Your Account

If you are using the portal for the first time, click “Register”.

• Enter your name and mobile number.
• Verify your mobile number using the OTP received.
• Create your account by completing the registration process.

If you already have an account, simply enter your registered mobile number and password to sign in.

Step 3: Start a New Grievance

After logging in, open your citizen dashboard and select “Lodge a Grievance”.

Step 4: Complete the Grievance Form

Carefully fill in all required information.

• Select the concerned department.
• Enter a short and meaningful subject.
• Describe your grievance clearly.
• Mention important dates, application numbers, or reference numbers wherever available.
• Upload supporting documents, photographs, or videos if they help explain your complaint.

Step 5: Submit the Grievance

Review all information carefully and click “Submit”.

After successful submission, the system generates a unique Tracking ID. Save this number carefully because it will be required whenever you check the complaint status or communicate with the concerned department.

Step 6: Department Processing

Once your grievance is submitted, GovConnect forwards it electronically to the appropriate department through the Government’s integrated digital workflow. The concerned officials examine the complaint, take necessary action, and update the grievance status on the portal.

Step 7: Track Your Complaint

Log in to your GovConnect account whenever you want to check the latest status of your grievance. Use your Tracking ID whenever requested by the system.

The Government of Manipur also provides a detailed User Manual and an official Video Tutorial to help first-time users understand the registration and grievance filing process.

Using GovConnect Through WhatsApp

GovConnect Manipur supports WhatsApp Integration to improve communication with citizens.

Step 1: Save the official GovConnect WhatsApp number 98561 98561 in your mobile phone.

Step 2: Open WhatsApp and start a conversation with the official number.

Step 3: Follow the instructions provided by the official GovConnect system. Depending on the services available at the time, you may receive grievance-related assistance, service updates, or tracking information through WhatsApp.

Earlier CM Da Haisi Grievance System

Before the launch of GovConnect Manipur, the Government of Manipur operated the CM Da Haisi grievance platform at cmdahaisi.mn.gov.in. The portal was developed to receive public grievances and coordinate with government departments for their resolution.

At the time of publication, the CM Da Haisi portal displays a “Scheduled Upgrades” notice. If the portal is temporarily unavailable, citizens should use GovConnect Manipur or other official government grievance channels once online services become available.

How to Track Your Grievance

After submitting your grievance, keep your Tracking ID or Reference Number safely. It is required whenever you want to check the progress of your complaint or communicate with the concerned department.

Track Through GovConnect

Log in to your GovConnect Manipur account at govconnectmanipur.mn.gov.in/app/#/citizen-login. Open your citizen dashboard to view the latest status of your submitted grievances.

Track Through WhatsApp

GovConnect supports WhatsApp integration through 98561 98561. Depending on the services available at the time, citizens may receive grievance updates or other assistance through the official WhatsApp channel.

Earlier CM Da Haisi Grievances

If you had previously submitted a grievance through the CM Da Haisi portal, preserve your earlier Reference Number for future correspondence. At the time of publication, the portal displays a “Scheduled Upgrades” notice, and online services may be temporarily unavailable.

How to Report Corruption or Bribery

Complaints involving bribery, corruption, abuse of official position, or other misconduct may be reported through the dedicated Anti-Corruption channels provided by the Government of Manipur.

While submitting a corruption complaint, provide factual information and attach supporting evidence wherever available. Avoid making anonymous or unsupported allegations.

When Should You Approach the Manipur Lokayukta?

The Manipur Lokayukta is an independent statutory authority established to examine complaints relating to corruption and misconduct against public functionaries covered under the applicable law.

Before filing a complaint with the Lokayukta, review the eligibility requirements and complaint procedure prescribed under the Manipur Lokayukta framework to ensure that your grievance falls within its jurisdiction.

Why Doesn’t Manipur Have a Traditional CM Helpline?

Unlike some states that operate a dedicated Chief Minister Helpline, Manipur has adopted an integrated digital grievance redressal approach. Earlier, citizens could submit complaints through the CM Da Haisi initiative. The Government has now introduced GovConnect Manipur as a modern public grievance platform that digitally connects citizens with government departments.

Instead of maintaining separate grievance systems for different offices, GovConnect is designed to route complaints electronically to the concerned department through an integrated workflow. Citizens can submit grievances online, monitor their progress, and communicate with the government using a single digital platform.

Note: At the time of publication, both GovConnect Manipur and the earlier CM Da Haisi portal display a “Scheduled Upgrades” notice. Users should check the official portals for the latest service availability before submitting an online grievance.

Tips to Get Your Complaint Resolved Faster

• Select the correct department before submitting your grievance.
• Write a clear and factual description instead of a one-line complaint.
• Mention application numbers, reference numbers, or service request numbers wherever available.
• Upload supporting documents, photographs, or other evidence whenever possible.
• Keep your Tracking ID or Reference Number safely for future follow-up.
• Respond promptly if the concerned department requests additional information or documents.

Escalation Path

1. GovConnect Manipur: Submit your grievance through the official GovConnect portal whenever online services are available.
2. Concerned Department: Follow up with the department responsible for the service if additional clarification or documents are requested.
3. Chief Minister’s Office: If the matter requires higher-level representation, you may contact the Chief Minister’s Office through its official communication channels.
4. Anti-Corruption Authority: Complaints involving bribery or corruption should be reported through the designated anti-corruption channels.
5. CPGRAMS: For grievances falling within its scope, submit the complaint through the Government of India’s CPGRAMS portal after selecting the appropriate ministry or department.

Quick Reference

Frequently Asked Questions

Q. What is GovConnect Manipur?
Ans. GovConnect Manipur is the Government of Manipur’s Integrated Public Grievance Redressal System available at govconnectmanipur.mn.gov.in. It was launched on 17 September 2025 by the Government of Manipur to provide citizens with a unified online platform for submitting and tracking public grievances. The platform has been developed by the Department of Information Technology (DIT), Government of Manipur.

Q. What is the difference between GovConnect Manipur and CM Da Haisi?
Ans. CM Da Haisi was the earlier public grievance initiative introduced by the Government of Manipur. GovConnect Manipur is the newer integrated grievance platform that offers digital complaint registration, online tracking, and integration with other government systems. At the time of publication, both portals display a “Scheduled Upgrades” notice. Citizens should check the official websites for the latest service availability before submitting an online grievance.

Q. Does GovConnect support WhatsApp?
Ans. Yes. GovConnect provides official WhatsApp integration through 98561 98561. The exact services available through WhatsApp may change as the platform is upgraded. Follow the instructions provided by the official GovConnect system for grievance-related assistance and service updates.

Q. What is eOffice integration?
Ans. GovConnect is integrated with the Government’s eOffice system, enabling grievances to be processed digitally by the concerned departments. This helps reduce manual handling and supports a more streamlined grievance redressal process.

Q. What is the Manipur Right to Public Services Act, 2021?
Ans. The Manipur Right to Public Services Act, 2021 provides a legal framework for the time-bound delivery of notified public services. It identifies designated officers responsible for delivering notified services and establishes an accountability mechanism for delays or non-compliance.

Q. How do I report corruption involving a government officer?
Ans. Complaints relating to bribery, corruption, or misconduct may be reported through the Government of Manipur’s Anti-Corruption channels. Citizens may also approach the competent vigilance authority or the Manipur Lokayukta, wherever the complaint falls within their jurisdiction.

Q. How can I track my grievance?
Ans. Log in to your GovConnect account and open your citizen dashboard to check the latest status of your grievance. Keep your Tracking ID or Reference Number safely because it may be required during future communication with the concerned department.

Q. What is the Manipur Lokayukta?
Ans. The Manipur Lokayukta is an independent statutory authority established to examine complaints relating to corruption and misconduct against public functionaries covered under the applicable law. Before filing a complaint, review the eligibility conditions and procedure prescribed by the Lokayukta.

Q. Can I submit supporting documents with my grievance?
Ans. Yes. Where permitted by the grievance portal, you should upload relevant documents, photographs, or other supporting evidence to help the concerned department understand and process your complaint more effectively.

Q. What should I do if the GovConnect portal is temporarily unavailable?
Ans. If the official portal is unavailable because of scheduled maintenance or system upgrades, wait until services are restored or contact the concerned department through its official communication channels. Where applicable, you may also use CPGRAMS for grievances that fall within its scope.

Tabassum

Tabassum is a government document researcher and writer with over 5 years of experience exclusively dedicated to tracking and simplifying Central and State Government document processes across India. She has researched and published detailed guides on 100+ government documents and certificates – including Aadhaar Card, PAN Card, Ration Card, Domicile Certificate, and Birth Certificate – covering all states and the Central Government, helping lakhs of Indian citizens successfully complete their paperwork in simple, easy-to-understand language.