Rajasthan CM Helpline Complaint Process

Rajasthan CM Helpline: Complaint Registration, Status Check & Sampark Guide

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The Government of Rajasthan runs its public grievance system through Rajasthan Sampark, an integrated platform managed by the Department of Administrative Reforms, Government of Rajasthan. The official portal is at sampark.rajasthan.gov.in and the toll-free helpline is 181. The system also accepts complaints through a dedicated mobile app, email, and in person at Sampark Kendras located at Panchayat Samiti and district headquarters across the state.

Rajasthan Sampark is built around five filing channels – online portal, CM Helpline 181, mobile app, Sampark Kendra (in person), and email – making it one of the most accessible grievance systems among all state governments in India. Every complaint filed through any of these channels enters the same centralised system and follows the same escalation path from the Panchayat Samiti level to the district level to the state level.

The system also integrates with Rajasthan’s SSO ID platform (sso.rajasthan.gov.in), which means if you already have an SSO ID – required for services like the Rajasthan Ration Card – you can log in to the Sampark portal using the same credentials without creating a new account.

For CM Helpline portals across all states, read our CM Helpline India guide.

Three Categories of Complaints on Rajasthan Sampark

When filing a complaint on the Sampark portal, you must select one of three complaint categories. Selecting the correct category routes your complaint to the right officer faster:

Personal: Issues that directly affect you or your household – for example, your ration card application not processed, pension not paid, land mutation pending, electricity connection not restored, scholarship not credited to your account, or any benefit you individually applied for and did not receive.

Public: Issues that affect a group of people or the general public in your area – for example, a road not repaired, a public tube-well not working, a government school without a teacher, a public hospital short of medicines, or a drainage problem affecting the entire locality.

Government Employee: Complaints specifically about the conduct or functioning of a government officer or employee – for example, an officer refusing to take action, demanding a bribe, being absent from duty repeatedly, or not following government orders. This category triggers a different internal routing than personal or public complaints.

What You Can Complain About

Rajasthan Sampark accepts grievances against any department or office under the Government of Rajasthan. Common complaint topics include:

  • Ration Card issues (new application delayed, FPS not distributing ration, name missing from list, card correction pending)
  • Revenue department issues (land mutation, jamabandi, girdawari, nakal of records)
  • Electricity and water supply complaints against state utilities
  • MNREGA wages not paid or job card issues
  • State pension schemes not credited (old age, widow, disability)
  • Roads, drainage, and public infrastructure in panchayat or municipal areas
  • State government hospital services and medicine availability
  • State scholarship schemes not processed or disbursed
  • Patwari, tehsildar, or any government officer not performing duties
  • Government scheme benefits not received (PM Awas, state housing, farmer schemes)
  • Municipal or panchayat service failures

What to Keep Ready Before Filing

  • Mobile number or phone number (used for complaint identification and updates)
  • Identity number, if you prefer not to share a mobile number
  • Reference number of any previous complaint on the same issue (if applicable)
  • Name of the government department your complaint relates to
  • Date when the issue started and date you last contacted the concerned department
  • Supporting documents, if available (can be uploaded online)
  • SSO ID credentials if you want to log in through the SSO platform

Filing Online at the Sampark Portal

Step 1: Go to sampark.rajasthan.gov.in. On the homepage, click on “परिवाद पंजीकरण” (Register Complaint).

Rajasthan CM Helpline Complaint Portal

Step 2: A page opens with instructions. Read them carefully and click the “Register Grievance” button to proceed to the complaint form. You can also request a Call Back or WhatsApp Support from the option given.

Rajasthan CM Helpline Complaint Registration

Step 3: Fill in your Mobile Number or Phone Number or Identity Number in the first field. If you have filed a complaint on this portal before and want to reference it, enter the previous complaint number in the reference field.

Fill Mobile Number of Rajasthan Sampark Complaint

Step 4: Select the complaint category from the three options: Personal, Public, or Government Employee. Choose the one that best describes the nature of your grievance.

Step 5: Select the department your complaint is against from the dropdown. Then describe the issue clearly in the complaint text box – mention what happened, since when, which office or officer is responsible, and what resolution you expect.

Step 6: Upload supporting documents if available. Then submit the form.

Step 7: A unique Complaint Registration Number is generated after submission. This number is sent by SMS to your registered mobile number. Save it for status tracking, sending reminders, and all future follow-ups.

Login via SSO ID: If you have a Rajasthan SSO ID, click on the Citizen Corner section on the portal and log in using your SSO credentials instead of filling out the form as a guest. This links all your complaints to your SSO profile for easier management.

Filing by Phone: CM Helpline 181

Call 181 (toll-free) from any mobile or landline. This is the CM Helpline number and is the most widely used filing channel in Rajasthan. The call centre is available during standard working hours. When connected:

  • The representative will ask for your name, address, district, and mobile number
  • Describe the issue and mention the department it relates to
  • Select your complaint category (Personal, Public, or Government Employee) when asked
  • If you have a previous complaint reference number, mention it at the start of the call
  • The representative registers the complaint in the same Sampark system and gives you a Complaint Registration Number

An alternate toll-free number is 18001806127. For call centre helpdesk queries: 0141-2922272 and 0141-2921646. For technical issues with the portal: 0141-2922293.

Filing Through the Rajasthan Sampark 2.0 App

The official Android app is Rajasthan Sampark 2.0, developed by DoIT&C, Government of Rajasthan. Download it from the Google Play Store. An iOS version is also available on the Apple App Store. The app was last updated in May 2026.

Rajasthan Sampark Mobile App for Complaint

Using the app, you can:

  • Register a new complaint with all three category options
  • Track the status of existing complaints
  • Send reminders on pending complaints
  • View complaint history linked to your mobile number

Get App via SMS: If you prefer not to search the Play Store directly, go to sampark.rajasthan.gov.in, click on the “Get App” option on the homepage, enter your mobile number, and click “Send App Link”. The download link is sent by SMS to your phone. Click it to install the app directly.

For app-related technical issues, contact: mobileapp.support@rajasthan.gov.in or +91-97848-12634.

Filing at a Sampark Kendra (In Person or Offline)

Rajasthan Sampark Kendras are physical grievance centres set up at two levels:

Panchayat Samiti level: For grievances related to village or block-level services. Visit your nearest Panchayat Samiti office. Complaints are filed free of cost. The Panchayat Samiti level is the first hearing point in the in-person Sampark system.

District level: If you are not satisfied with the resolution at the Panchayat Samiti level, the next hearing takes place at the District Sampark Kendra. District-level hearings are held on the second Thursday of every month, presided over by the District Collector.

To file at a Kendra:

  • Download the complaint application form in Hindi from sampark.rajasthan.gov.in (Hindi form) or in English from sampark.rajasthan.gov.in (English form). You can also collect a blank form at the Kendra counter.
  • Fill in your name, address, mobile number, department name, and a clear description of the grievance
  • Submit the form at the Kendra counter
  • Collect the acknowledgement receipt with your complaint number. Keep both the original form and the receipt for your records

Filing by Email

Send your grievance by email to:

  • rajsampark@rajasthan.gov.in – primary Sampark grievance email
  • cmv@rajasthan.gov.in – CM’s office grievance email

Include your full name, address, district, mobile number, the department your complaint relates to, and a clear description of the issue. Attach supporting documents in the email. Note that email complaints may take longer to process compared to portal or phone filing since they require manual entry into the system.

Tracking Your Complaint Status

Step 1: Go to sampark.rajasthan.gov.in and click on “VIEW GRIEVANCE STATUS” on the homepage.

Step 2: Enter your mobile number or your Complaint Registration Number.

Step 3: Your complaint status, including which department it is with, what action has been taken, and whether it is pending, in progress, or resolved, will appear on screen.

Sending a Reminder for an Unresolved Complaint

If your complaint is not resolved within the expected time, send a formal reminder:

Step 1: Go directly to sampark.rajasthan.gov.in/Admin/CompReminder.aspx.

Step 2: Enter your Complaint Registration Number and required details.

Step 3: Submit the reminder. This formally escalates the complaint within the system and notifies the responsible officer that the issue remains unresolved.

The Three-Level Hearing Process

Every complaint filed on Rajasthan Sampark goes through a structured hearing process if not resolved at the departmental level:

Level 1 – Departmental Resolution: The complaint is routed to the concerned department for resolution within the time frame specified by the Rajasthan government’s citizen charter.

Level 2 – Panchayat Samiti Level Hearing: If not resolved by the department, the complaint is scheduled for a hearing at the Panchayat Samiti Sampark Kendra. You or your representative must attend with supporting documents.

Level 3 – District Collector Level Hearing: If not satisfied with the Panchayat Samiti level response, the complaint escalates to the District Sampark Kendra, where the District Collector presides over hearings held on the second Thursday of every month.

State Level: In selected cases not resolved at the district level, a state-level hearing is conducted by senior officers.

Escalation If Sampark Does Not Resolve

  • Approach higher departmental authority: Carry a copy of the original complaint and the final response from the department to the higher authority in the same ministry or department
  • CPGRAMS: File at pgportal.gov.in if the issue involves a central government department. For state complaints that have remained unresolved through Sampark, CPGRAMS creates additional central accountability
  • Rajasthan Lokayukta: For complaints involving misconduct or corruption by state officers, approach the Rajasthan Lokayukta
  • RTI: If you need information from a government department to support your complaint, file an RTI application with the Public Information Officer of the relevant department. RTI complaints cannot be filed on Sampark, but are a parallel tool for accessing records

Quick Reference

Frequently Asked Questions

Q. What is Rajasthan Sampark and who manages it?
Ans. Rajasthan Sampark is the integrated public grievance redressal system of the Government of Rajasthan, managed by the Department of Administrative Reforms. It operates through the portal at sampark.rajasthan.gov.in, the CM Helpline 181, the Sampark 2.0 mobile app, Sampark Kendras at Panchayat Samiti and district levels, and email. All five channels feed into the same centralised system.

Q. What are the three complaint categories and which one should I choose?
Ans. Personal is for issues directly affecting you or your household – ration card, pension, scholarship, or any individual benefit. Public is for issues affecting a group or community – road, water supply, public hospital. Government Employee is for complaints about a specific officer’s conduct or dereliction of duty. Selecting the correct category routes your complaint faster to the relevant authority.

Q. Can I use my SSO ID to file a complaint on Sampark?
Ans. Yes. If you have a Rajasthan SSO ID – which is also used for the Rajasthan Ration Card portal and other state services – you can log in to the Sampark portal through the Citizen Corner section using those same credentials. This links all your complaints to your SSO profile.

Q. How do I get the Sampark mobile app?
Ans. You can download Rajasthan Sampark 2.0 directly from the Google Play Store or the Apple App Store. Alternatively, go to sampark.rajasthan.gov.in, click “Get App” on the homepage, enter your mobile number, and you will receive the download link by SMS on your phone.

Q. What is the Complaint Registration Number?
Ans. After you successfully file a complaint – whether online, by phone, through the app, or at a Kendra – you receive a unique Complaint Registration Number by SMS. This is your reference for all future tracking, reminder submissions, and escalations. Keep it safe as it is the primary identifier for your complaint in the system.

Q. When are District Collector hearings held?
Ans. District-level Sampark Kendra hearings are held on the second Thursday of every month and are presided over by the District Collector. These hearings take up complaints that were not satisfactorily resolved at the Panchayat Samiti level. Bring a copy of your original complaint, the acknowledgement receipt, and all supporting documents to the hearing.

Q. How do I send a reminder for my unresolved complaint?
Ans. Go to sampark.rajasthan.gov.in/Admin/CompReminder.aspx, enter your Complaint Registration Number, and submit. The reminder is formally recorded and notifies the responsible officer that the issue has not been resolved. You can also call 181 and give your complaint number to follow up by phone.

Q. Can I file a complaint about a Rajasthan Ration Card issue on Sampark?
Ans. Yes. Ration card complaints, including new applications stuck, FPS not distributing ration, name missing from the beneficiary list, or card correction pending, are all accepted on Sampark. Select Personal as the complaint category, choose the Food and Civil Supplies department, and describe the issue with your ration card details. For detailed information about Rajasthan ration cards, read our Rajasthan Ration Card guide.

Q. Is filing a complaint on Sampark free?
Ans. Yes. Filing a complaint through the portal, by calling 181, through the app, or at a Sampark Kendra is completely free. No fee is charged at any stage.

Q. What happens if my complaint is not resolved even at the district level?
Ans. Selected unresolved complaints from the district level are escalated to the state level for hearing by senior officers. For persistent non-resolution, approach the higher authority within the department with a copy of the complaint and all responses received. For misconduct or corruption, approach the Rajasthan Lokayukta. For central government-related issues, file on CPGRAMS.

Q. Can I file a complaint by email and will it be treated the same as an online complaint?
Ans. Yes, you can email your grievance to rajsampark@rajasthan.gov.in or cmv@rajasthan.gov.in. Include your name, address, district, mobile number, department name, and complaint description along with supporting documents. Email complaints enter the same system but may take longer to process than portal or phone filings since they require manual data entry. The portal or phone channels are faster for time-sensitive issues.

Q. What is the difference between Sampark 181 and CPGRAMS?
Ans. Rajasthan Sampark 181 handles complaints against all state government departments and offices of Rajasthan. CPGRAMS at pgportal.gov.in handles complaints against central government departments like Railways, Passport Office, Income Tax, EPFO, and central banks. If your issue involves a Rajasthan state department – ration card, land records, state police, state schools, or state hospitals – use Sampark 181. For central departments, use CPGRAMS.

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