Uttarakhand CM Helpline 1905: Online Complaint, App & WhatsApp Guide

The Government of Uttarakhand runs its public grievance system through CM Helpline 1905, officially called the Integrated Public Grievance Redressal System (IPGRS). The portal is at cmhelpline.uk.gov.in. Citizens of Uttarakhand can file a complaint, demand, suggestion, or share their experience through four modes: the web portal, the toll-free number 1905, the official mobile app on Android and iOS, and an AI-based WhatsApp chatbot that was added in the latest upgrade of the system.

Uttarakhand’s terrain makes it one of India’s most geographically challenging states to deliver public services. The hill districts, high-altitude villages, and remote areas of Kumaon and Garhwal create distances that make physical office visits difficult. CM Helpline 1905 Version 2.0 was designed specifically with this geography in mind – to reach residents in remote areas where physical access to government offices is limited and ensure their grievances reach the right officer regardless of location.

Every complaint filed on CM Helpline 1905 is backed by the Uttarakhand Right to Service Act (URTS) 2011, which gives every resident a legal right to receive public services within defined time limits. Four levels of officers – from block level to the Chief Minister’s Office – are accountable for each complaint. The Chief Minister’s Office itself monitors all pending reminders, making the system one where unresolved complaints escalate directly to the highest administrative level.

For CM Helpline portals across all states, read our CM Helpline Portals of India Guide. For ration card services in Uttarakhand, read our Uttarakhand Ration Card guide.

The Four-Level Officer Accountability System

A feature that makes Uttarakhand CM Helpline 1905 distinctive is its formally defined four-level escalation, where each level has a specific officer responsible for resolution. When you file a complaint, it first goes to a Level 1 officer – the most local officer responsible for that department in your area. If Level 1 does not resolve it within the defined time, it automatically escalates to Level 2, then Level 3, and ultimately to Level 4, which includes senior officers supervised by the Chief Minister’s Office.

Reminders pending at various levels are given special supervision by the Chief Minister’s Office. This means if your complaint has been sent reminders and remains unresolved, the CM’s office is tracking it. Even resolved complaints can be revived by higher officers if the resolution quality is found unsatisfactory after feedback.

What You Can File: Four Types of Contact

Unlike most state helplines that accept only complaints, CM Helpline 1905 accepts four distinct types:

Grievance (Shikayat): A complaint against any state government department, service, officer, or scheme that has failed to deliver.

Demand (Maang): A request for a service or benefit you are legally entitled to under a state scheme but have not yet received.

Suggestion (Sujhav): An improvement idea for a government service, scheme, or delivery process in Uttarakhand.

Experience (Anubhav): Sharing your experience – positive or negative – with a government service. Positive experiences are used to identify good practices and recognise performing officers. Negative experiences feed into the grievance stream. This fourth category is relatively rare among state helplines in India.

What You Can Complain About

• Ration Card issues – URCMS application stuck, FPS not distributing food, name missing from beneficiary list, SFY card problems
• Revenue department – land mutation, Khatoni, Khasra, Nakal of records
• Uttarakhand Police complaints
• Jal Jeevan Mission – water connection not provided in your village
• MNREGA wages pending or job card issues
• State pension schemes not paid (old age, widow, disability)
• Electricity complaints against UPCL or PTCUL
• Municipal corporation, Nagar Parishad, or Gram Panchayat service failures
• State government hospital and medicine issues
• State school education, mid-day meal, or scholarship complaints
• Government officer not responding, absent from post, or demanding a bribe
• PM Awas Yojana, or the state housing scheme, has not been processed

What to Keep Ready Before Filing

• Mobile number (used for OTP login – keep it active and accessible)
• Aadhaar Card number (entered during online complaint filing)
• Email ID (optional, but helps receive status updates by email)
• Name of the department or officer your complaint relates to
• District and block name where the issue is occurring
• Date when the issue started
• Any previous application number or reference related to your complaint
• Supporting photographs or documents if available for upload

Filing Online at the CM Helpline Portal

Step 1: Go to cmhelpline.uk.gov.in. On the homepage, click “Register Grievance”.

Step 2: A page opens for OTP verification. Enter your mobile number in the field provided and click “Get OTP”. An OTP arrives on your mobile. Enter it and click Submit to verify your identity.

Step 3: The complaint registration form opens. Fill in the following details:

• Aadhaar Card number
• Your full name
• Mobile number (pre-filled from OTP step)
• Email ID (optional)
• Your district and block
• Select the contact type: Grievance, Demand, Suggestion, or Experience
• Select the concerned department from the dropdown
• Describe the issue clearly – what happened, since when, which officer or office is responsible, and what resolution you expect

Step 4: If you have filed a complaint on this portal before on the same issue, enter the previous reference number in the field provided to link the complaints.

Step 5: Upload supporting documents or photographs if available. Click Submit.

Step 6: A unique Token Number is generated immediately after submission and sent by SMS to your registered mobile. This Token Number is your reference for all future tracking, reminders, and escalation. Save it carefully.

Filing by Phone in 1905

Call 1905 (toll-free) from any mobile or landline. The call centre operates from 8 AM to 10 PM every day. When your call is answered:

• Provide your name, address, district, and block
• State whether it is a grievance, demand, suggestion, or experience
• Mention the department your complaint is about
• Describe the issue clearly in 2 to 3 sentences
• The call centre agent registers it in the IPGRS system and provides you a Token Number
• An SMS confirmation arrives on your registered mobile with the Token Number

Additionally, the system offers an IVR (Interactive Voice Response) recording facility for filing complaints by phone without speaking to an agent – follow the IVR prompts to select the department and record your complaint message when prompted.

Filing via the UK CM Helpline 1905 App

The official mobile app is UK CM HELPLINE 1905, developed by the Information Technology Development Agency (ITDA), Government of Uttarakhand.

• Android: Download on Google Play
• iOS: Download on App Store

Open the app, verify your mobile number via OTP, and file your complaint with the same details as the web portal. The app also lets you track the status of existing complaints, view forwarding details showing which officer your complaint is currently with, and submit feedback after resolution.

Filing via the WhatsApp Chatbot

The CM Helpline 1905 Version 2.0 includes an AI-based WhatsApp chatbot that lets citizens file complaints, check status, and get scheme information directly through WhatsApp – without opening the portal or app. This channel is especially useful for residents of Uttarakhand’s hill districts, where broadband access is limited but mobile WhatsApp works reliably.

Step 1: Save the number 7302254182 in your phone contacts.

Step 2: Open WhatsApp and send “Hi” to 7302254182. You can also click the direct link: wa.me/917302254182

Step 3: The chatbot responds with a menu. Follow the prompts to register a new complaint, check the status of an existing one using your Token Number, or get information about government schemes.

Step 4: After filing via WhatsApp, a Token Number is sent back in the same chat. Use this for all future tracking and follow-ups – same Token Number as the portal or app.

Tracking Your Complaint Status

The IPGRS system offers multiple status tracking methods:

By Token Number on the portal:
Go to cmhelpline.uk.gov.in and click on “Grievance Status” or the equivalent tracking link on the homepage. Enter your Token Number and registered mobile number or email ID to view the current status.

By mobile number or email (without Token Number):
If you have lost your Token Number, go to the status tracking section and enter your registered mobile number or email ID. The system retrieves all complaints filed from that contact and shows their current status and reference numbers.

What the status tracker shows:

• Current stage of the complaint (received, under review, forwarded to department, resolved)
• Forwarding details – which officer the complaint is currently with, at which level
• Settlement report – once resolved, the action taken and the resolution provided by the department
• Whether the complaint can still be reopened or a reminder sent

Sending a Reminder for an Unresolved Complaint

If your complaint is not resolved within the stipulated time and no action has been taken, you can send a formal reminder through the portal or the app. Log in with your mobile number OTP, go to the status page for your complaint, and use the reminder facility. The reminder formally escalates the complaint within the four-level system and draws attention from the Level 2 or Level 3 officer.

If reminders remain unresolved, the Chief Minister’s Office supervises them specially. This CMO-level monitoring of pending reminders is a feature specifically built into the Uttarakhand IPGRS to ensure complaints do not stay stuck indefinitely at any level.

Giving Feedback After Resolution

After your complaint is marked as resolved, you receive an SMS asking for feedback. You can provide feedback through the portal or app by rating whether the resolution was satisfactory or not. Higher officers review feedback and can revive a resolved complaint if the quality of resolution is found unsatisfactory. This means marking your complaint as “not satisfied” is not a dead end – it can trigger a review and reopening of the case.

The Uttarakhand Right to Service Act 2011

Every complaint on CM Helpline 1905 is backed by the Uttarakhand Right to Service Act 2011 (URTS 2011). Under this Act, every resident of Uttarakhand has a legally enforceable right to receive notified public services from government departments and local bodies within defined time limits. If a notified service is delayed or wrongly denied, you can complain through CM Helpline 1905 and the responsible officer is accountable for the delay. The URTS 2011 also provides for appeals and penalties on defaulting officers.

Integration with CPGRAMS and Apuni Sarkar

The CM Helpline 1905 portal is integrated with three other government systems:

CPGRAMS: Complaints received on the central CPGRAMS portal that relate to Uttarakhand state departments are transferred to the CM Helpline 1905 system. For complaints against central government departments, file directly on pgportal.gov.in. The CM Helpline homepage also carries a direct link to CPGRAMS for central complaints.

Apuni Sarkar: The Uttarakhand government’s multi-service portal at https://eservices.uk.gov.in/ (also known as the Apuni Sarkar Helpdesk) is connected to the CM Helpline system for citizen service delivery.

Quick Reference

• CM Helpline Portal: cmhelpline.uk.gov.in
• Android App (UK CM HELPLINE 1905): Download on Google Play
• iOS App: Download on App Store
• Apuni Sarkar: https://eservices.uk.gov.in/
• CPGRAMS (Central Complaints): pgportal.gov.in
• Helpline: 1905 (toll-free, 8 AM to 10 PM)
• Email (CM Helpline): cm-helpline@uk.gov.in
• App Support Email: uttarakhanditda@gmail.com
• App Support Phone: +91-92863-56119
• Office Address: IT Bhawan, Plot No. IT-07, Sahastradhara Road, IT Park, Dehradun, Uttarakhand 248013

Frequently Asked Questions

Q. What is CM Helpline 1905 and what does IPGRS mean?
Ans. CM Helpline 1905 is the official public grievance system of the Government of Uttarakhand. IPGRS stands for Integrated Public Grievance Redressal System. The current version is CM Helpline 1905 Version 2.0, launched as an upgrade to the original system that started in 2019. It is available at cmhelpline.uk.gov.in and accepts complaints, demands, suggestions, and experiences from all citizens of Uttarakhand.

Q. Why was CM Helpline 1905 specifically designed for Uttarakhand’s geography?
Ans. Uttarakhand’s hill districts, high-altitude villages, and remote Kumaon and Garhwal regions make physical visits to government offices difficult or impossible for many residents. CM Helpline 1905 Version 2.0 was built to reach citizens in these remote areas through phone, app, and now an AI-based WhatsApp chatbot, ensuring that geography is not a barrier to filing a grievance with the government.

Q. What is a Token Number?
Ans. A Token Number is the unique reference generated by the IPGRS system after your complaint, demand, or suggestion is successfully registered. It is sent by SMS to your registered mobile number. Use this number to track the status of your complaint, view which officer it is with, send reminders, and give feedback after resolution. If you lose the token number, enter your registered mobile or email on the tracking page to retrieve all your complaints.

Q. What are the four levels of officer accountability?
Ans. Every complaint goes through up to four officer levels. Level 1 is the most local officer – such as a block-level officer – responsible for the department in your area. If Level 1 does not resolve within the time limit, it escalates to Level 2, then Level 3, and Level 4, which includes senior officers under CM Office supervision. The Chief Minister’s Office specifically monitors all complaints where reminders have been sent and the issue remains pending at any level.

Q. Can I file a complaint about the Uttarakhand Police on CM Helpline 1905?
Ans. Yes. CM Helpline 1905 accepts complaints about Uttarakhand Police matters as the state police is under the state government’s jurisdiction. File under the Police department category on the portal or app. For central police matters such as CBI or CISF, use CPGRAMS at pgportal.gov.in.

Q. What is the Uttarakhand Right to Service Act 2011 and how does it relate to my complaint?
Ans. The Uttarakhand Right to Service Act 2011 (URTS 2011) gives every resident of Uttarakhand a legal right to receive notified government services within defined time limits. CM Helpline 1905 is the primary mechanism through which URTS rights are enforced. If a service you are entitled to is delayed or wrongly denied, your complaint on 1905 triggers the URTS mechanism and the responsible officer is accountable under the Act.

Q. What is the IVR facility on 1905?
Ans. When you call 1905, apart from speaking to a call centre agent, the system provides an IVR (Interactive Voice Response) facility. This allows you to navigate the IVRS prompts to select your department, record your complaint message, and file it without speaking to a live agent. The IVR recording is then entered into the system. This is useful when the call centre line is busy or when you want to file quickly without a conversation.

Q. What is the AI-based WhatsApp chatbot on CM Helpline 1905?
Ans. The CM Helpline 1905 Version 2.0 upgrade included an AI-based WhatsApp chatbot that allows citizens to interact with the helpline system through WhatsApp. It allows filing complaints, checking complaint status, and getting scheme information without opening the portal or app. It is especially useful in hill districts where broadband is limited, but mobile WhatsApp connectivity is available. Contact cmhelpline.uk.gov.in or call 1905 to get the current WhatsApp number for the chatbot.

Q. How is CM Helpline 1905 connected to CPGRAMS and Apuni Sarkar?
Ans. CM Helpline 1905 is integrated with three systems. CPGRAMS sends state-related central complaints to 1905 for resolution. The CM LMS at uklms.in routes letters to the CM’s office through the same complaint tracking system. Apuni Sarkar at apunsarkar.uk.gov.in is the Uttarakhand government’s multi-service citizen portal connected to the 1905 helpdesk system.

Q. Can I give feedback if my complaint was resolved but the issue actually persists?
Ans. Yes. After your complaint is marked resolved, rate it as unsatisfactory. Higher officers review all unsatisfactory feedback and can revive the resolved complaint for further action. This re-opening of resolved complaints by senior officers is a built-in feature of the IPGRS system, not an exception.

Q. What is the helpline’s operating time and is it available on weekends?
Ans. The 1905 call centre operates from 8 AM to 10 PM every day, including weekends and public holidays. The web portal at cmhelpline.uk.gov.in and the mobile app are available 24 hours a day for filing and tracking complaints. The email at cm-helpline@uk.gov.in is also monitored during working hours.