Dadra and Nagar Haveli and Daman and Diu Grievance Explained

Dadra and Nagar Haveli and Daman and Diu is a Union Territory made up of three administrative districts. Before filing a grievance, identify the district and office connected with your issue. This helps you approach the correct Collectorate or department when the matter requires district-level intervention.

• Dadra and Nagar Haveli: The mainland district with its headquarters at Silvassa. The official UT directory lists a separate Collector and District Magistrate for the district. Citizens can approach the DNH Collectorate for district-level administrative matters.
• Daman: The coastal district with its administrative headquarters at Daman. The Collector and District Magistrate, Daman, handles district-level administrative matters and can be approached when a grievance requires local intervention.
• Diu: The island district with its headquarters at Diu. The official UT directory separately lists the Collector and District Magistrate, Diu, along with the district administration and other local authorities.

You can find the current contact details of the three Collectorates through the official DNHDD Collectorate page. The UT Administration also maintains a current officer directory with department and district-level contact details.

What Types of Grievances Can You File?

Residents can raise complaints about government services and administrative matters through the appropriate grievance channel of the UT Administration. The correct route depends on the department and the nature of the problem.

• Revenue and land matters: complaints relating to land records, mutation, survey, land use and other revenue services can be taken up with the concerned revenue authority or Collectorate.
• Food and Civil Supplies: complaints relating to ration and food-supply services should be directed to the concerned Food and Civil Supplies authority or the applicable grievance mechanism.
• Electricity: complaints about electricity supply, billing, connections or other power-related services should first be directed to the concerned electricity authority.
• Water, roads and public works: complaints concerning water supply, roads, drainage and other public infrastructure can be raised with the department responsible for the particular service.
• Health services: complaints relating to government hospitals, health centres, medical services or other public health facilities can be submitted to the concerned Health Department authority.
• Education: Complaints concerning government schools, educational services, scholarships and related matters can be taken up with the concerned education authority.
• Social welfare and pensions: complaints about delays or problems in eligible welfare benefits, pensions and social security services can be raised with the concerned department.
• Tourism and other departmental services: service-related complaints can be directed to the department responsible for the particular matter.
• Government officials: complaints concerning non-response, administrative delay, misconduct or other official action should be directed through the appropriate grievance or vigilance mechanism, depending on the nature of the complaint.
• RTI matters: requests for information under the Right to Information Act should not be treated as an ordinary grievance. For information about filing an RTI request in DNHDD, see our DNHDD RTI guide.

For a general grievance, you should first identify the department responsible for the service. If the department-level route does not resolve the issue, you can use the applicable public grievance mechanism or approach the concerned district administration for further assistance.

Filing a Public Grievance on CPGRAMS

For an online public grievance, you can use CPGRAMS, the Centralised Public Grievance Redressal and Monitoring System of the Government of India. CPGRAMS is connected with the Ministries and Departments of the Central Government as well as State and Union Territory administrations, allowing citizens to submit service-delivery complaints online from anywhere. The portal is available 24 hours a day.

If your complaint concerns a department or service of the Dadra and Nagar Haveli and Daman and Diu Administration, select the appropriate organisation available on CPGRAMS while filing the grievance. Before submitting the complaint, keep your application number, previous complaint details and supporting documents ready if the issue relates to an application or service you have already used.

Step 1: Open the CPGRAMS Website

First, open the official CPGRAMS portal in your mobile phone or computer.

On the homepage, choose “Lodge Public Grievance” to start filing your complaint. CPGRAMS also provides options to view grievance status, send a reminder or clarification, provide feedback and, where applicable, file an appeal.

Step 2: Sign In or Register

If you already have a CPGRAMS account, sign in with your registered credentials.

If you are using CPGRAMS for the first time, complete the registration process shown on the portal. Keep your active mobile number and email address available because these details are used for communication regarding your grievance.

After completing registration and signing in, proceed to the grievance filing option.

Step 3: Select the Correct Government Organisation

This is one of the most important steps. Read the organisation and department names carefully before selecting one.

If your complaint concerns a service provided by the UT Administration of Dadra and Nagar Haveli and Daman and Diu, select the relevant UT organisation available in CPGRAMS. Do not select a Central Government department simply because the department name appears similar.

For example, a complaint about a service provided by a DNHDD Administration department should be directed to the concerned UT organisation. A complaint about a Central Government office located in Daman, Silvassa or Diu should instead be directed to the concerned Central Government organisation.

Step 4: Write Your Complaint Clearly

Now explain the problem in simple and factual language. A good grievance should tell the department four basic things:

• What happened? Explain the problem clearly.
• When did it happen? Mention the application date, complaint date or date on which the problem occurred.
• Which office or department is involved? Mention the department, office or service, if known.
• What do you want? Clearly state the action or resolution you are requesting.

If you have already submitted an application or complaint to the department, mention its application number, receipt number or previous grievance reference number. This can help the concerned officer understand the history of the matter.

Step 5: Upload Supporting Documents

If you have documents that support your complaint, upload them through the CPGRAMS form where the portal provides the upload option.

You may attach relevant documents such as an application acknowledgement, rejection letter, payment receipt, official communication, photograph or previous complaint reference. Upload only documents that are relevant to the grievance.

Before submitting the complaint, check that the uploaded documents are readable and that you have not accidentally attached an unrelated or incorrect file.

Step 6: Check Everything Before Submission

Read the complete complaint once before clicking the submit button.

• Check your name and contact details.
• Check that the correct government organisation has been selected.
• Check the district or location mentioned in the complaint.
• Check the application or reference number, if applicable.
• Make sure the description explains the actual problem.
• Make sure the requested resolution is clearly mentioned.
• Check that the supporting documents are attached correctly.

Once everything is correct, submit the grievance.

Step 7: Save Your Registration ID

After successful submission, CPGRAMS generates a unique Registration ID for the grievance. This number is important because it is used to identify and track your complaint.

Save the Registration ID carefully. You should also keep the SMS or email received from CPGRAMS for future reference.

Step 8: Track Your Grievance

You do not need to visit a government office every time you want to know what happened to your complaint. Use the CPGRAMS portal and select “View Status”.

Enter the required grievance details, including your Registration ID, to check the current status of the complaint. CPGRAMS provides online status tracking for registered grievances.

Step 9: Send a Reminder or Clarification if Required

If the department needs additional information, provide the required details through the facilities available on CPGRAMS.

CPGRAMS also provides a Reminder/Clarification facility. Use your existing grievance reference instead of filing a completely new complaint about exactly the same matter unless there is a genuine new issue.

Step 10: Check the Resolution Carefully

When the department submits its response and the grievance is closed, read the action taken or resolution carefully. If the department has actually resolved the problem, you can provide your feedback through the portal.

If you are not satisfied with the disposal, CPGRAMS provides an appeal facility in eligible cases. The official portal states that after closure, a citizen can provide feedback and that a “Poor” rating enables the option to file an appeal.

How Long Does a CPGRAMS Grievance Take?

The current CPGRAMS guidelines prescribe an ordinary redressal period of 21 days. If a grievance cannot be resolved within that period, the concerned authority is required to provide an interim reply explaining the reason for the delay. Priority grievances identified by the system or requiring early action may have a shorter handling period.

This 21-day period is the general CPGRAMS guideline. It should not be described as a special DNHDD-only seven-day or other local deadline unless a current DNHDD government order specifically provides such a timeline.

Important: CPGRAMS Does Not Accept Every Type of Complaint

Before filing, check whether your matter falls within the scope of CPGRAMS. The current CPGRAMS portal lists several categories that are not taken up for redress, including:

• RTI matters
• Court-related or sub-judice matters
• Religious matters
• Government employees’ service matters, including disciplinary proceedings, unless the prescribed departmental channels have already been exhausted where applicable

For an RTI request in Dadra and Nagar Haveli and Daman and Diu, use the appropriate RTI mechanism instead of filing it as a CPGRAMS grievance. You can read our DNHDD RTI guide for the procedure.

Filing a Written Complaint with the Directorate of Public Grievance

If you have already approached the concerned department and the grievance has not been resolved within a reasonable period, you can approach the Directorate of Public Grievance of the UT Administration.

The current official DNHDD website lists the Collector (Daman) & Director (Public Grievance) at the Collectorate, Moti Daman – 396220, with telephone number 0260-2230689.

The Directorate’s published structure states that the Director of Grievances can call for files or papers connected with grievances pending for more than three months and take a decision with the approval of the Secretary or Head of Department. It also states that the Director entertains grievances after the complainant has failed to obtain redress from the concerned department within a reasonable period.

Step-by-Step: How to Approach the Directorate of Public Grievance

Step 1: First approach the department responsible for your problem. Keep a copy of your application, complaint or acknowledgement.

Step 2: Give the department a reasonable opportunity to resolve the matter. Keep evidence of any previous communication.

Step 3: If the problem remains unresolved, prepare a written grievance addressed to the Director (Public Grievance).

Step 4: Clearly mention your name, address, mobile number, district, concerned department and details of your earlier complaint.

Step 5: Mention what action you requested from the department and explain why the response was not satisfactory or why no response was received.

Step 6: Attach copies of relevant documents and previous correspondence.

Step 7: Submit the grievance to the Directorate of Public Grievance at the address published by the UT Administration:

Collector (Daman) & Director (Public Grievance)
Collectorate
Moti Daman – 396220
Dadra and Nagar Haveli and Daman and Diu

For the latest contact details, check the official Directorate of Public Grievance page before visiting or sending your complaint.

What About the Sugam Portal?

The official DNHDD website currently lists Sugam – Online Citizen Services among its important online services. It should be understood primarily as a citizen-services platform rather than automatically described as the UT’s general grievance portal.

If your problem is that an online government service has been delayed, rejected or incorrectly processed, first note the application’s reference number and the department providing the service. You can then use the grievance mechanism applicable to that department or submit a CPGRAMS grievance where the matter falls within CPGRAMS’ scope.

Do not file a second grievance simply because you used an online service portal. Keep the original application number and mention it in your grievance so the concerned authority can connect the complaint with the underlying service request.

Which Route Should You Use?

• General government service grievance: Use CPGRAMS or the appropriate departmental grievance mechanism.
• Complaint already taken up by a department but not resolved: Consider approaching the Directorate of Public Grievance with details of your earlier complaint.
• RTI request: Do not file it as a CPGRAMS grievance. Use the RTI mechanism and our DNHDD RTI guide.
• Online service/application problem: Keep the original application or reference number and approach the department’s applicable grievance route.
• Central Government service: Select the concerned Central Government organisation on CPGRAMS rather than a DNHDD department.

Electricity Complaints in DNHDD

Electricity-related complaints should normally be taken up with the electricity distribution authority responsible for your connection. Common issues include power supply interruptions, billing problems, meter-related issues, new connection problems and other electricity service complaints.

Before raising a complaint, keep your latest electricity bill or consumer number ready. This helps the electricity authority identify your connection and the concerned service area quickly.

Step-by-Step: How to Raise an Electricity Complaint

Step 1: Keep your latest electricity bill or consumer number with you. Also note the address where the electricity problem is occurring.

Step 2: Contact the electricity distribution authority through its current consumer complaint channel. Explain whether the problem concerns supply, billing, meter reading, connection, transformer failure or another electricity service.

Step 3: Clearly provide your name, consumer number, address and a short description of the problem. If there is a widespread power failure, mention the location and approximate time when the supply stopped.

Step 4: Ask for or save the complaint/reference number provided by the electricity authority. Keep this number safely because you may need it for follow-up.

Step 5: If the complaint is not resolved, use the applicable higher-level grievance mechanism of the electricity distribution authority. For consumer grievances that fall within the electricity regulatory framework, the appropriate Consumer Grievance Redressal Forum (CGRF) and subsequent statutory remedy may be available.

Do not treat an electricity supply complaint as an ordinary general grievance if the electricity department has a dedicated consumer grievance process. Using the designated electricity mechanism first can make it easier to obtain a complaint number and follow the prescribed escalation process.

Filing a Police Complaint in DNHDD

Police complaints should be directed to the police authority of the area where the incident occurred. The official DNHDD Police website publishes separate control-room numbers for Daman, Dadra and Nagar Haveli, and Diu, along with the common emergency number 112.

Police Control Room Numbers

• Daman Police Control Room: 2220015
• Dadra and Nagar Haveli Police Control: 2642130
• Diu Police Control Room: 254441
• Emergency: 112

These numbers are published on the official DNHDD Police website.

Step-by-Step: How to Make a Police Complaint

Step 1: If there is an immediate danger, a crime in progress or an emergency, call 112 first.

Step 2: For a non-emergency complaint, contact the police station having jurisdiction over the place where the incident occurred, or approach the appropriate police office.

Step 3: Explain the incident clearly. Mention the date, time, location, people involved and what happened. Avoid adding information that you cannot verify.

Step 4: Carry or provide relevant evidence such as photographs, videos, documents, transaction records or other material that supports your complaint.

Step 5: If you submit a written complaint, keep a copy for yourself and ask for an acknowledgement or complaint reference where applicable.

Step 6: For further follow-up, use the complaint/reference details provided by the police. The official DNHDD Police website also publishes contact details of senior police officers, including the Superintendent of Police for Daman, Dadra and Nagar Haveli, and Diu.

Complaint Against a Police Officer

If your complaint concerns the conduct of a police officer rather than an ordinary criminal incident, the appropriate escalation route can be different from a normal police complaint. The current DNHDD officer directory shows that the Secretary-cum-Director, DNH & DD, holding the General Administration/Public Grievances charge, is also listed as the Chairperson of the Complaint Police Authority, DNH & DD.

For a complaint about police misconduct, harassment or improper conduct, first preserve details of the incident and any previous complaint or acknowledgement. Then use the appropriate police or Complaint Police Authority mechanism rather than submitting the same matter repeatedly through unrelated channels.

Escalation Path for Different Types of Complaints

There is no single escalation route that is appropriate for every problem. Choose the route according to the department involved:

• General government grievance: Start with CPGRAMS or the relevant departmental grievance mechanism.
• Unresolved administrative grievance: Approach the Directorate of Public Grievance after giving the concerned department a reasonable opportunity to resolve the matter. The official DNHDD page lists the Collector (Daman) & Director (Public Grievance) at the Collectorate, Moti Daman, with telephone number 0260-2230689.
• District-level matter: Approach the concerned Collectorate. The current official directory separately lists district-level officers for Dadra and Nagar Haveli, Daman and Diu.
• Electricity complaint: Use the electricity distribution authority’s consumer grievance mechanism and follow its prescribed escalation process.
• Police complaint: Approach the concerned police station or police authority. For emergencies, call 112.
• Police officer misconduct: Use the appropriate police escalation or Complaint Police Authority mechanism.
• RTI matter: Do not use CPGRAMS as a substitute for an RTI application. Use the appropriate RTI procedure. Read our DNHDD RTI guide for more information.

Important Contacts for DNHDD Grievances

The following contacts are useful when deciding where to take your complaint. Always check the relevant official department website for the latest contact details before visiting an office.

Service / Authority	Contact / Details	Official Link
DNHDD Administration	General government information and department services	ddd.gov.in
CPGRAMS	Online public grievance filing and tracking	pgportal.gov.in
Directorate of Public Grievance	Collector (Daman) & Director (Public Grievance) Phone: 0260-2230689	Official Page
Daman Police Control Room	2220015	Official Police Page
Dadra and Nagar Haveli Police Control	2642130	DNHDD Police
Diu Police Control Room	254441	Official Police Page
Emergency	112	DNHDD Police
DNHDD Officer Directory	Current department and district officer contacts	Official Directory
RTI Information	Use the appropriate RTI mechanism	DNHDD RTI Guide

Note: The official DNHDD Police website currently confirms the three district/regional police control-room numbers and 112. For electricity complaints, use the currently published consumer grievance contact of the electricity distribution authority rather than relying on an old helpline number copied from another website.

Frequently Asked Questions

Q. What is the DNH and DD UT and when was it formed?
Ans. Dadra and Nagar Haveli and Daman and Diu (DNH and DD) is a Union Territory formed on 26 January 2020 through the merger of the former Union Territories of Dadra and Nagar Haveli and Daman and Diu. It is governed by an Administrator and does not have an elected Chief Minister. Its capital is Daman, while Silvassa is the headquarters of the Dadra and Nagar Haveli district. The Bombay High Court has jurisdiction over the Union Territory.

Q. Does DNH and DD have a dedicated CM Helpline or grievance portal?
Ans. No. DNH and DD does not have a dedicated CM Helpline because it is a Union Territory without an elected Chief Minister. For public grievances, citizens can use CPGRAMS at pgportal.gov.in and the Directorate of Public Grievance of the UT Administration. Citizens can also approach the concerned district Collector’s office for local administrative issues.

Q. How do I know which district office to contact?
Ans. Choose the district according to where the issue occurred. For complaints concerning the Dadra and Nagar Haveli region, approach the concerned district administration at Silvassa. For matters arising in Daman, approach the Daman district administration. For complaints concerning Diu, approach the Diu district administration. You can also use CPGRAMS and clearly mention the district, locality and department concerned so that the grievance can be routed appropriately.

Q. What is the Directorate of Public Grievance and what does it do?
Ans. The Directorate of Public Grievance is an administrative mechanism of the DNH and DD UT Administration for addressing public complaints relating to government departments and services. The official UT Administration lists the Collector (Daman) as the Director (Public Grievance). The office is located at Collectorate, Moti Daman, and its published telephone number is 0260-2230689. Citizens can approach the office when a government grievance requires administrative attention or follow-up.

Q. What is CPGRAMS and can I use it for a DNH and DD government complaint?
Ans. CPGRAMS, or the Centralised Public Grievance Redress and Monitoring System, is the Government of India’s online platform for lodging and monitoring public grievances. Citizens can use it for eligible complaints concerning government departments and organisations. While filing, select the appropriate organisation or department and provide the correct district and service details to help route the grievance to the concerned authority.

Q. How do I complain about electricity services in DNH and DD?
Ans. For electricity-related complaints such as power supply problems, billing disputes, meter issues or connection-related services, first approach the electricity distribution authority through its current consumer grievance channel. Keep your consumer number and latest electricity bill ready. If the complaint is not resolved, follow the electricity utility’s prescribed escalation process, including the applicable Consumer Grievance Redressal Forum where available.

Q. How do I file a police complaint in DNH and DD?
Ans. For an emergency, call 112. The official DNHDD Police website publishes separate control-room numbers for the three regions: Daman – 2220015, Dadra and Nagar Haveli – 2642130, and Diu – 254441. For a regular complaint, approach the police station having jurisdiction over the incident or use the citizen services provided through the official DNHDD Police website.

Q. What should I do if I have a complaint against a police officer?
Ans. A complaint about police misconduct should be handled through the appropriate police grievance or complaint authority mechanism rather than being treated as an ordinary government-service complaint. The current DNHDD Administration officer directory identifies a Complaint Police Authority, DNH & DD. Keep copies of any previous complaint, acknowledgement and supporting evidence when seeking further action.

Q. What is the Sugam portal?
Ans. Sugam is an online citizen-services platform of the DNH and DD Administration. It is used for delivering various government services digitally. If a service application submitted through an official citizen-service portal is delayed or improperly handled, keep the application or reference number and approach the concerned department or appropriate grievance mechanism. Mentioning the original application number helps the authority trace the service request.

Q. Can I use CPGRAMS for an RTI request?
Ans. No. A public grievance portal should not be used as a substitute for an application under the Right to Information Act. If you want information or copies of government records, you should use the prescribed RTI procedure and address the application to the concerned Public Information Officer. For DNH and DD RTI information, read our DNH and DD RTI guide.

Q. Can I file a grievance in Gujarati?
Ans. The language options available on an online grievance system depend on that particular portal. If you need to submit a complaint in Gujarati and the online system does not provide a Gujarati interface or input option, you can contact the concerned district administration or grievance office and ask about the accepted procedure. For an in-person or written complaint, keep the facts, department name, location and supporting documents clear so the grievance can be processed correctly.

Q. Who is the Administrator of DNH and DD?
Ans. The Union Territory is administered by an Administrator appointed by the President of India. The current official DNH and DD Administration website lists Shri Praful K. Patel as the Hon’ble Administrator. His office is based in Daman. For routine grievances, citizens should normally approach the concerned department or established grievance mechanism before contacting the Administrator’s office.

Q. What should I do if my government service application is delayed?
Ans. First, contact the department or office where you submitted the application. Keep your application number, acknowledgement, submission date and copies of relevant documents. If the matter remains unresolved, lodge an appropriate grievance through the available grievance mechanism and mention the original application number. This allows the department to identify the pending application and examine the delay.