Mukhyamantri Seva Sankalp 1100: Himachal Pradesh CM Helpline Guide

The Government of Himachal Pradesh provides a centralized citizen grievance redressal platform through Mukhyamantri Seva Sankalp – 1100. Citizens can register complaints, submit suggestions, track grievance status and provide feedback through the official portal at cmsankalp.hp.gov.in or by calling the 1100 helpline. The platform is managed by the Department of Digital Technologies and Governance (DT&G), Government of Himachal Pradesh, with its headquarters at IT Bhawan, Mehli, Shimla.

Mukhyamantri Seva Sankalp supports multiple citizen services through a single platform. Apart from registering grievances, citizens can submit suggestions, track the status of existing complaints, view the action taken and disposal reports, and share feedback after grievance resolution. The portal also provides dedicated facilities for Citizen Login, NRI Complaint Registration, and access to the official Mukhyamantri Seva Sankalp Mobile App for Android and iPhone users. Registered citizens receive important grievance updates through SMS and email during different stages of the redressal process.

For Himachalis living outside India, the Government operates a dedicated NRI Complaint Registration facility through the official portal. Non-Resident Indians can submit grievances online and provide their overseas contact details for communication. The portal also offers a transparent grievance management system where citizens can monitor complaint progress, view disposal reports and submit feedback after the grievance is resolved.

For CM Helpline portals across all states, read our CM Helpline India guide. For ration card services in Himachal Pradesh, read our Himachal Pradesh Ration Card guide.

What You Can Submit Through Mukhyamantri Seva Sankalp

The Mukhyamantri Seva Sankalp – 1100 portal provides citizens with multiple ways to communicate with the Government of Himachal Pradesh. Depending on the nature of your request, you can submit a grievance, a service-related request or a suggestion through the official platform.

Complaint (Shikayat): Use this option to report problems relating to Government departments, public services, welfare schemes or the conduct of Government officials. You can also lodge complaints about delays, non-delivery of services, pending applications or any other issue requiring administrative intervention.

Demand (Maang): Select this option when you wish to request a Government service, facility or benefit that you are eligible to receive but has not yet been provided by the concerned department.

Suggestion (Sujhav): Citizens can also submit constructive suggestions to improve Government services, public welfare schemes, administrative processes or other aspects of governance. Such suggestions are forwarded to the concerned authorities for consideration.

What You Can Complain About

The Mukhyamantri Seva Sankalp – 1100 portal accepts grievances relating to departments, offices, public services and welfare schemes under the Government of Himachal Pradesh. Some of the most common grievance categories include:

• Ration card and Public Distribution System (PDS) issues, including Fair Price Shop (FPS) services, eKYC-related problems, Aadhaar seeding issues and ration distribution.
• Revenue Department matters such as mutation, Jamabandi, Nakal, land records, demarcation and other revenue services.
• Old age, widow, disability and other State social security pension-related grievances.
• Electricity-related complaints concerning the Himachal Pradesh State Electricity Board Limited (HPSEBL).
• Drinking water supply and sanitation issues handled by the Jal Shakti Vibhag.
• Government hospital services, medicines, medical facilities and other Health Department-related grievances.
• School education, scholarships, examination and education department-related matters.
• Police and law enforcement matters falling under the jurisdiction of the Himachal Pradesh Police.
• Municipal Corporation, Municipal Council, Nagar Panchayat and Gram Panchayat civic service-related complaints.
• Forest, environment and wildlife-related issues under the Forest Department.
• Employment, MGNREGA, labour welfare and other rural development-related grievances.
• Housing schemes, social welfare schemes and other Government beneficiary services.
• Complaints regarding delay, negligence or non-delivery of Government services by public authorities or Government officials.

What CM Sewa Sankalp Does NOT Accept

The disclaimer on the complaint registration page lists four categories explicitly excluded:

1. Cases already sub judice (pending before any court)
2. Complaints against the central government, other state governments, or foreign governments — use CPGRAMS at pgportal.gov.in for these
3. Departmental enquiry matters, officer transfer matters, and service-related matters of government employees
4. RTI (Right to Information) related matters — file these with the Public Information Officer of the concerned department

You must tick an agreement checkbox confirming that your complaint does not fall into any of these four categories before proceeding to the form.

Information and Documents Required Before Filing a Grievance

Keeping the necessary information ready before registering your grievance can help you complete the online application smoothly and avoid delays during submission.

• Mobile Number: Mandatory for OTP verification, grievance registration and future communication.
• Name of the Complainant: Enter your full name exactly as you wish it to appear in the grievance record.
• Email ID (Optional): Providing an email address allows you to receive grievance updates and important notifications by email.
• District, Block and Locality Details: Keep the complete address of the place where the grievance occurred, including district, tehsil, block, village, ward and PIN code, wherever applicable.
• Department Details: Identify the concerned Government department and, if available, the relevant office or sub-department against which the grievance is being filed.
• Grievance Description: Prepare a clear description of your complaint. The online portal allows you to enter up to 2,000 characters.
• Supporting Documents: You may upload relevant supporting documents in JPG, JPEG, PNG or PDF format. The portal allows uploading up to three files, with a maximum file size of 2 MB per file.
• Aadhaar Number (Optional): Providing your Aadhaar Number is optional and may be used wherever applicable for citizen identification.

How to Register a Complaint Online

The Government of Himachal Pradesh allows citizens to register complaints online through the official Mukhyamantri Seva Sankalp – 1100 portal. Before starting the registration process, keep your mobile number, department details and supporting documents ready.

Step 1: Visit the official Online Complaint Registration page. You can also open the Mukhyamantri Seva Sankalp portal and click “Complaint/Suggestion Registration” from the homepage.

Step 2: Read the declaration displayed on the screen carefully. Confirm that your grievance does not fall under the excluded categories mentioned by the Government. If you agree, proceed to the online registration form. The same page also allows you to submit a Complaint (Shikayat), Demand (Maang) or Suggestion (Sujhav) by selecting the appropriate option.

Step 3: Fill in the Complainant Details section with the required information, including:

• Mobile Number (mandatory)
• Aadhaar Card Number (optional)
• Full Name
• Alternate Mobile Number (optional)
• Email ID (optional)
• Gender
• Your residential District and Block
• Gram Panchayat or Urban Local Body details, wherever applicable

Step 4: Complete the Complaint Details section by providing information about the grievance:

• Select whether the grievance relates to a Rural or Urban area.
• Select the concerned Government Department and Sub-Department.
• Choose the appropriate grievance category.
• Enter the location details, including District, Block, Tehsil, Village or Town, PIN Code and address, wherever applicable.
• Describe your grievance clearly in the complaint box. The portal allows a description of up to 2,000 characters.

Step 5: Upload supporting documents, if available. The portal accepts JPG, JPEG, PNG and PDF files. You can upload up to three files, with a maximum size of 2 MB per file.

Step 6: Verify your registered mobile number through the OTP sent by the system. After successful verification, the complaint submission option becomes available.

Step 7: Review all the information carefully and click “Submit”. After successful submission, the system generates a unique Complaint Number (Shikayat Number). Keep this number safely, as it is required to track your complaint status, submit feedback after grievance disposal and communicate with the concerned department regarding your complaint.

How to Register a Complaint by Calling 1100

If you are unable to submit your grievance online, you can register it through the official Mukhyamantri Seva Sankalp – 1100 helpline. The helpline provides assisted grievance registration, allowing citizens to file complaints, demands (Maang) and suggestions (Sujhav) without visiting any Government office. The complaint is entered into the same official grievance management system used by the online portal.

Step 1: Dial 1100 from your mobile or landline and wait for a customer care representative to connect.

Step 2: The representative will verify your basic details. Keep the following information ready:

• Your full name and active mobile number.
• Your residential district, block and locality.
• The name of the concerned Government department.
• A brief description of the grievance, demand or suggestion.
• Your Aadhaar Number, if available (optional).

Step 3: Clearly explain the issue, including when it started, the office or department involved and the relief or action you expect from the concerned authority. Providing complete and accurate information helps the department process your grievance more effectively.

Step 4: After the representative records your request, the grievance is registered in the official Mukhyamantri Seva Sankalp system. A unique Complaint Number is generated and shared with you. If your mobile number is registered in the system, you will also receive an SMS confirmation. Keep the Complaint Number safely, as it is required to track the complaint status, submit feedback after disposal and communicate with the concerned department regarding your grievance.

Step 5: You can subsequently use the same 1100 helpline to enquire about the latest status of your complaint, seek updates or obtain assistance regarding the grievance registration process by quoting your Complaint Number.

How to Register a Complaint as an NRI (Himachali Living Abroad)

The Government of Himachal Pradesh provides a dedicated NRI Complaint Registration facility through the official Mukhyamantri Seva Sankalp – 1100 portal. This service enables Non-Resident Indians (NRIs) from Himachal Pradesh to register grievances online without visiting any Government office in India.

Step 1: Visit the official NRI Complaint Registration page. You can also open the Mukhyamantri Seva Sankalp homepage and select the “NRI Complaint Registration” option.

Step 2: Read the declaration carefully and confirm that your grievance does not fall under the excluded categories. After accepting the declaration, proceed to the online registration form.

Step 3: Fill in your personal details, including:

• WhatsApp Number (mandatory for communication).
• Aadhaar Number (optional).
• Full Name.
• Alternate Mobile Number (optional).
• Email ID (optional but recommended).
• Country of residence.
• Overseas address.
• Gender.
• Your home District, Block and Gram Panchayat/Town in Himachal Pradesh.

Step 4: Enter the grievance details by selecting the concerned Government department, providing the location of the issue and describing the grievance clearly. Upload supporting documents, if available, in the prescribed format.

Step 5: Complete the verification process and submit the application. After successful registration, the system generates a unique Complaint Number, which should be kept safely for tracking the grievance status and future correspondence with the concerned department.

Note: The dedicated NRI facility has been designed to facilitate communication with Himachalis living abroad. Ensure that the contact details provided during registration remain active so that the concerned department can communicate with you regarding your grievance whenever required.

How to Track Your Complaint Status

After registering a complaint, demand or suggestion through Mukhyamantri Seva Sankalp – 1100, you can check its latest status online using the official Complaint Status page. The portal allows citizens to search either by their Complaint Number or by their registered mobile number.

Track Using Complaint Number

Step 1: Visit the official Complaint Status page.

Step 2: Select the option to search using your Complaint Number.

Step 3: Enter your Complaint Number and complete the OTP verification using your registered mobile number.

Step 4: After successful verification, the portal displays the latest complaint status along with the action taken by the concerned department. Once the grievance is disposed of, you can also view the official Disposal Report.

Track Using Mobile Number

Step 1: Open the official Complaint Status page and choose the option to search using your registered mobile number.

Step 2: Enter your mobile number and complete the OTP verification.

Step 3: After verification, all complaints, demands and suggestions registered with that mobile number are displayed. You can open any entry to view its latest status, action taken and disposal details.

Track a Demand (Maang) or Suggestion (Sujhav)

The same Complaint Status page also allows you to track the progress of a registered Demand (Maang) or Suggestion (Sujhav). Select the appropriate option, enter the corresponding reference number, complete the verification process and view the latest status online.

How to Submit Feedback After Complaint Resolution

One of the key features of the Mukhyamantri Seva Sankalp – 1100 portal is its citizen feedback mechanism. After the concerned department disposes of your complaint, you can share your experience regarding the quality of grievance redressal. The Government uses this feedback to monitor service quality and improve accountability.

Step 1: Visit the official Complaint Status page and access your complaint using your Complaint Number or registered mobile number.

Step 2: Once the complaint has been disposed of, the portal enables the feedback option. Open the complaint details and proceed to the feedback section.

Step 3: Rate your satisfaction with the grievance resolution and submit your comments, if any. Your feedback becomes part of the official grievance record.

According to the official Mukhyamantri Seva Sankalp portal, citizen feedback is reviewed by the competent authorities. This helps the Government evaluate the effectiveness of grievance redressal and improve service delivery across departments.

Finding the Department Nodal Officer

Every department participating in the Mukhyamantri Seva Sankalp – 1100 system has a designated Nodal Officer responsible for coordinating grievance redressal. If your complaint requires departmental assistance or you need to identify the responsible officer, you can refer to the official Nodal Officer directory published by the Government of Himachal Pradesh.

Official Nodal Officer Directory:
https://cmsankalp.hp.gov.in/PDF/Nodal%20Officers%20Detail.pdf

Janmanch: Public Grievance Outreach Programme

In addition to the online grievance system, the Government of Himachal Pradesh periodically organises Janmanch, a public grievance outreach programme where citizens can interact directly with Ministers and senior Government officials regarding issues affecting their area. The programme aims to resolve public grievances on the spot wherever possible and strengthen citizen engagement with the Government.

Citizens may also raise unresolved public service issues during Janmanch programmes, wherever appropriate. Details regarding upcoming Janmanch events are notified separately by the Government and the concerned district administration.

Official Janmanch Guidelines:
https://himachal.nic.in/WriteReadData/l892s/25_l892s/JanManch-14334131.pdf

Complaint Escalation and Follow-up

If your grievance is not resolved satisfactorily, you can continue to follow up through the official Mukhyamantri Seva Sankalp grievance mechanism. The following steps may help you pursue your complaint further:

• Step 1 – Register the Complaint: Submit your grievance through the official Mukhyamantri Seva Sankalp – 1100 portal, the 1100 helpline or any other official registration channel.
• Step 2 – Track the Complaint: Regularly check the complaint status using your Complaint Number through the Complaint Status page or by contacting the 1100 helpline.
• Step 3 – Submit Feedback: After the grievance is disposed of, provide your feedback through the official portal if you are requested to do so. Citizen feedback helps the Government review the quality of grievance redressal.
• Step 4 – Contact the Department Nodal Officer: If additional clarification or departmental assistance is required, you may refer to the official Nodal Officer Directory and contact the concerned department.
• Step 5 – Approach the Appropriate Authority: If the matter relates to a Central Government Ministry, Department or organisation, the grievance should be filed through CPGRAMS instead of the Himachal Pradesh grievance portal.

Quick Reference

Particular	Details
Official Portal	https://cmsankalp.hp.gov.in/Default.aspx
Complaint / Demand / Suggestion Registration	Online Registration
Complaint Status	Track Complaint Status
NRI Complaint Registration	NRI Complaint Registration
Official Mobile App (Android)	Mukhyamantri Seva Sankalp – 1100
Official Mobile App (iPhone)	CM Sankalp
Nodal Officer Directory	Download PDF
Janmanch Guidelines	Official Guidelines (PDF)
Government Services Portal	https://himachalforms.nic.in/g2c.html
CM Helpline	1100 (Mukhyamantri Seva Sankalp – 1100)
Officer Helpline	0177-352-5100
Department	Department of Digital Technologies and Governance (DT&G), Government of Himachal Pradesh
Office Address	IT Bhawan, Mehli, Shimla – 171013
CPGRAMS	https://pgportal.gov.in (For grievances relating to Central Government departments and organisations)

Frequently Asked Questions

Q. What is Mukhyamantri Seva Sankalp – 1100?
Ans. Mukhyamantri Seva Sankalp – 1100 is the official public grievance redressal platform of the Government of Himachal Pradesh. Citizens can register complaints, demands (Maang) and suggestions (Sujhav), track their complaint status, submit feedback after grievance disposal and access various grievance-related services through the official portal at cmsankalp.hp.gov.in or by calling the 1100 helpline.

Q. What is the difference between Complaint (Shikayat), Demand (Maang) and Suggestion (Sujhav)?
Ans. A Complaint (Shikayat) is used to report problems relating to Government departments or public services. A Demand (Maang) is a request for a Government service or benefit that you are eligible to receive. A Suggestion (Sujhav) allows citizens to recommend improvements in Government services, schemes or administration. All three services are available through the official online registration page.

Q. Can I register a complaint in English?
Ans. Yes. The Mukhyamantri Seva Sankalp portal supports both Hindi and English. You can switch the portal language using the language option available on the homepage and submit your grievance in the language you are comfortable using.

Q. How can I track my complaint if I have forgotten the Complaint Number?
Ans. Visit the official Complaint Status page and choose the option to search using your registered mobile number. After OTP verification, you can view all complaints linked to that mobile number and check their latest status.

Q. How many documents can I upload while registering a complaint?
Ans. The portal allows you to upload up to three supporting documents. Each file can be a maximum of 2 MB in size, and the accepted formats are JPG, JPEG, PNG and PDF.

Q. How can an NRI from Himachal Pradesh register a complaint?
Ans. Non-Resident Indians (NRIs) can use the dedicated NRI Complaint Registration facility available on the official Mukhyamantri Seva Sankalp portal. The form collects the required contact and residence details before forwarding the grievance to the concerned department in Himachal Pradesh.

Q. What is Janmanch?
Ans. Janmanch is a public grievance outreach programme of the Government of Himachal Pradesh where citizens can interact directly with Ministers and senior Government officials regarding public issues. Details of upcoming Janmanch programmes are announced separately by the Government and the concerned district administration.

Q. How does the feedback system work?
Ans. After your complaint is disposed of, you can submit feedback through the official grievance portal. The feedback helps the Government review the quality of grievance redressal and improve public service delivery across departments.

Q. Who is the Nodal Officer and how can I find the contact details?
Ans. Every participating department has a designated Nodal Officer responsible for grievance coordination. The Government publishes an official Nodal Officer Directory, which can be used to identify the concerned departmental officer. For general assistance, the Officer Helpline is 0177-352-5100.

Q. What is the difference between Mukhyamantri Seva Sankalp and CPGRAMS?
Ans. Mukhyamantri Seva Sankalp – 1100 is meant for grievances relating to departments and public services under the Government of Himachal Pradesh. CPGRAMS is the grievance portal for Ministries, Departments and organisations of the Government of India. Use the platform based on the authority against which you wish to file your grievance.