The Government of Goa provides an official public grievance platform through CM Helpline 1905, managed by the Directorate of Public Grievances (DPG). Citizens can register complaints through the official portal at cmhelpline.dpg.goa.gov.in, by calling the 1905 helpline, or by using the official CM Helpline Goa mobile app for Android and iPhone. The helpline operates 24 hours a day, 7 days a week and supports English, Hindi, and Konkani.
Goa is among the first states to introduce an AI-powered grievance system. The 1905 helpline uses an AI voice assistant to understand complaints in natural language, while the web portal and mobile app help citizens submit grievances quickly. After successful registration, you receive an SMS containing a unique tracking ID in the format CMH/YYYY/NNNNN, which can be used to check the complaint status and follow up with the concerned department.
The grievance system is supported by the Goa Timebound Service Delivery Act, under which every notified department has designated Public Grievances Officers (PGOs) responsible for handling citizen grievances. The official list of Public Grievances Officers is available at dpg.goa.gov.in/public-grievances-officers/.
If you are looking for grievance portals in other states, see our complete CM Helpline India guide. For Goa-specific food security services, you can also read our Goa Ration Card guide.
What You Can Complain About
You can use CM Helpline 1905 to report problems related to Goa Government departments, public authorities, and government services. Some of the most common grievance categories include:
- Ration Card and Civil Supplies – application delays, card corrections, Fair Price Shop (FPS) issues, and other food distribution problems.
- Revenue and Land Records – property mutation, land survey, encroachment issues, and delays at Mamlatdar or Collector offices.
- Electricity Services – power supply interruptions, billing issues, new connections, and complaints related to the Goa Electricity Department (GED).
- Water Supply and Drainage – drinking water supply, pipeline leaks, drainage, and Water Resources Department services.
- Roads and Public Works – damaged roads, bridges, government buildings, street infrastructure, and other PWD-related issues.
- Municipal and Panchayat Services – garbage collection, sanitation, streetlights, public toilets, drainage, and other local civic problems.
- Health Services – Primary Health Centres (PHCs), District Hospitals, Goa Medical College (GMC), medicines, and other government healthcare services.
- Education – government schools, scholarships, technical education, and Goa Board-related matters.
- Transport, Tourism and Employment – Kadamba Transport Corporation (KTC), tourism services, labour and employment-related grievances.
- Social Welfare Schemes – delays in pension payments, welfare benefits, or other state government assistance schemes.
- Government Service Delays or Misconduct – unreasonable delays, non-response, or improper conduct by government officials while providing public services.
- Time-Bound Services – delays in services covered under the Goa Timebound Service Delivery Act.
Tip: If you are unsure which department handles your issue, simply describe your grievance clearly while filing. The CM Helpline system will forward it to the appropriate department for action.
How the CM Helpline Process Works
Whether you submit your grievance through the 1905 helpline, the CM Helpline Goa mobile app, or the official web portal, every complaint follows the same process.
- Submit Your Grievance
Share your complaint along with the required details. If you’re using the portal or mobile app, you can also upload supporting documents or photographs. - Receive a Tracking ID
Once your complaint is successfully registered, you receive a unique Tracking ID by SMS in the format CMH/YYYY/NNNNN. Keep this number safe, as you’ll need it to check the status of your grievance. - Department Verification and Action
Your grievance is forwarded to the concerned government department for examination. The department reviews the matter, takes appropriate action, and updates the complaint status in the system. - Resolution and Status Update
After the grievance is processed, the department records the action taken, and you receive the final status update through the CM Helpline system.
Note: The time required to resolve a grievance depends on the department and the nature of the issue. Cases that require field inspection, document verification, or reports from multiple offices may take longer to resolve.
What to Keep Ready Before Filing
Keeping the following information ready will help you submit your grievance quickly:
- Your mobile number to receive OTPs and complaint status updates.
- Your name and complete address.
- The government department related to your grievance, if known.
- A clear description of the problem, including when it started and what action you expect from the department.
- Supporting documents or photographs, if available, to help the department understand your grievance.
How to File a Complaint Online
You can submit your grievance online through the official CM Helpline Goa Portal. The process takes only a few minutes.
Step 1: Visit cmhelpline.dpg.goa.gov.in/account/citizen-login. If you are a new user, register your account. Existing users can log in directly.
Step 2: Enter your mobile number and click “Send OTP”. Enter the OTP received on your phone to complete the login.
Step 3: After logging in, click “Submit Grievance” from your dashboard.
Step 4: Fill in the grievance form. Enter your contact details, select the concerned department (if known), mention the location of the issue, and describe your grievance clearly. Explain what happened, when it happened, and what action you expect from the department.
Step 5: If you have any supporting documents, photographs or PDFs, upload them with your complaint. These help the department understand your grievance better.
Step 6: Review all the information carefully and click “Submit”.
Step 7: Your complaint is registered immediately, and a unique Tracking ID in the format CMH/YYYY/NNNNN is sent to your registered mobile number by SMS. Save this ID carefully as it is required to track your grievance and for future communication.
How to File a Complaint by Calling 1905
If you do not want to use the website or mobile app, you can register your grievance by calling the official 1905 CM Helpline, which operates 24 hours a day, 7 days a week.
Step 1: Dial 1905 from your mobile or landline.
Step 2: Choose your preferred language. The AI voice assistant supports English, Hindi and Konkani.
Step 3: Explain your grievance in simple words. The AI assistant asks a few questions to understand the department, location and nature of your complaint before registering it.
Step 4: Once the required details are collected, your grievance is registered in the CM Helpline system.
Step 5: You receive an SMS containing your unique Tracking ID (CMH/YYYY/NNNNN). Keep this number safe because it is required for checking the status of your complaint.
Note: If required, you can request to speak with a human support representative during the call. Human assistance is available during notified office hours.
How to File a Complaint Using the CM Helpline Goa App
If you prefer using your smartphone, you can submit and track complaints through the official CM Helpline Goa mobile app.
- Android: Download from Google Play Store
- iPhone: Download from the Apple App Store
Step 1: Install and open the app on your mobile phone.
Step 2: Log in using your mobile number and complete OTP verification.
Step 3: Tap “Submit Grievance” and fill in the complaint details, including the department (if known), location of the issue, and a clear description of your grievance.
Step 4: Upload photographs or supporting documents, if available, to help the concerned department understand your grievance.
Step 5: Review the information and submit your complaint.
Step 6: After successful submission, the app displays your Tracking ID (CMH/YYYY/NNNNN). You can also use the app to check complaint status and receive notifications whenever there is an update.
Key Features of the App
- AI-assisted grievance registration.
- Upload photographs and supporting documents directly from your phone.
- Receive real-time notifications whenever your complaint status changes.
- Track all your registered grievances from a single dashboard.
- View the latest action taken by the concerned department.
How to Track Your Complaint Status
Once your grievance is registered, you can check its status anytime using your Tracking ID (CMH/YYYY/NNNNN), the mobile app, or by calling the helpline.
Method 1: Track Using Your Tracking ID
Step 1: Visit cmhelpline.dpg.goa.gov.in.
Step 2: Open the “Track Grievance” section available on the homepage.
Step 3: Enter your Tracking ID (CMH/YYYY/NNNNN) and click “Track Status”.
Step 4: The portal displays the current status of your complaint, the department handling it, and the latest action taken.
Method 2: Track Using the Mobile App
Open the CM Helpline Goa app and log in using your registered mobile number. Your dashboard shows all submitted grievances along with their latest status and action history.
Method 3: Track by Calling 1905
Call 1905 and provide your Tracking ID. The helpline can provide the latest update on your grievance.
How to Contact the Public Grievances Officer (PGO)
Every Goa Government department has a designated Public Grievances Officer (PGO) responsible for monitoring grievance disposal.
If your complaint remains pending for an unusually long time or requires further clarification, you can contact the concerned PGO directly.
The official list of Public Grievances Officers is available at:
https://dpg.goa.gov.in/public-grievances-officers/
The list includes the department name, officer’s designation, office address, email ID and contact details.
What to Do If Your Complaint Is Not Resolved
- Check the latest status using your Tracking ID on the portal, mobile app, or by calling 1905.
- Contact the concerned Public Grievances Officer (PGO) if your grievance remains pending or requires further attention.
- Reach out to the Directorate of Public Grievances (DPG) for assistance if your complaint still remains unresolved after departmental follow-up.
- For complaints related to Central Government departments such as Railways, EPFO, Passport, Income Tax or similar organisations, use the CPGRAMS Portal instead of the Goa CM Helpline.
Goa Timebound Service Delivery Act
The Goa Timebound Service Delivery Act ensures that notified government services are delivered within the prescribed time limits. Under the Act, every department designates responsible officers to process applications and deliver services within the specified period.
If a notified government service is delayed without a valid reason, you can register a grievance through the Goa CM Helpline 1905 or the official portal and mention that the matter relates to the Goa Timebound Service Delivery Act. This helps the concerned department examine the delay and take appropriate action.
You can read the complete Act and related notifications on the Directorate of Public Grievances website:
https://dpg.goa.gov.in/timebound-service-delivery-act/
Quick Reference
| Particular | Details |
|---|---|
| CM Helpline Portal | cmhelpline.dpg.goa.gov.in |
| Citizen Login | File Complaint Online |
| Android App | Google Play Store |
| iPhone App | Apple App Store |
| Directorate of Public Grievances | dpg.goa.gov.in |
| Public Grievances Officers List | View List |
| Citizen Charter | View Charter |
| Frequently Asked Questions | Official FAQ |
| Timebound Service Delivery Act | Read the Act |
| Helpline Number | 1905 (24×7) |
| DPG Phone | 9049898895 |
| DPG Email | dir-publicgrievances@goa.gov.in |
| DPG Office | SPACES Building, 5th Floor, Patto, Panaji, Goa – 403001 |
| Goa Government Portal | goa.gov.in |
| CPGRAMS (Central Government Complaints) | pgportal.gov.in |
Frequently Asked Questions (FAQs)
Q. What is the Goa CM Helpline 1905?
Ans. Goa CM Helpline 1905 is the official public grievance platform of the Government of Goa, managed by the Directorate of Public Grievances (DPG). Citizens can register complaints through the official website, by calling 1905, or by using the CM Helpline Goa mobile app. The service supports English, Hindi, and Konkani.
Q. How can I file a complaint on the Goa CM Helpline?
Ans. You can register your grievance through any of the three official channels:
- The CM Helpline Goa web portal
- Calling 1905
- The official CM Helpline Goa Android or iPhone app
After successful registration, you receive a unique Tracking ID (CMH/YYYY/NNNNN) for future reference.
Q. Is the 1905 helpline available 24×7?
Ans. Yes. The AI-powered voice assistant on 1905 is available 24 hours a day, 7 days a week, including weekends and public holidays. Human support is available during the official working hours notified by the Directorate of Public Grievances.
Q. What is the CMH/YYYY/NNNNN Tracking ID?
Ans. It is the unique reference number generated after your grievance is registered. Use this Tracking ID to check the complaint status on the portal, through the mobile app, or while contacting the helpline.
Q. Can I upload photographs or documents with my complaint?
Ans. Yes. The web portal and the official mobile app allow you to upload supporting documents and photographs while submitting your grievance. These attachments help the concerned department understand the issue more effectively.
Q. What should I do if my complaint is still pending?
Ans. First, check the latest status using your Tracking ID. If the grievance remains pending, contact the concerned Public Grievances Officer (PGO) listed on the Directorate of Public Grievances website. If further assistance is required, you can also contact the Directorate of Public Grievances directly.
Q. What is the Goa Timebound Service Delivery Act?
Ans. The Goa Timebound Service Delivery Act requires notified government services to be delivered within the prescribed time limits. If a service covered under the Act is delayed without a valid reason, you can register a grievance through the Goa CM Helpline and mention that it relates to the Timebound Service Delivery Act.
Q. Can I use the Goa CM Helpline for complaints against Central Government departments?
Ans. No. Goa CM Helpline is meant for grievances related to the Goa Government departments and public authorities. For complaints relating to Central Government departments such as Railways, Passport, EPFO or Income Tax, use the CPGRAMS portal at pgportal.gov.in.
Q. How can I check the status of my complaint?
Ans. You can track your grievance online through the CM Helpline portal using your Tracking ID, view the latest updates in the official mobile app, or call 1905 for assistance.
Tabassum is a government document researcher and writer with over 5 years of experience exclusively dedicated to tracking and simplifying Central and State Government document processes across India. She has researched and published detailed guides on 100+ government documents and certificates – including Aadhaar Card, PAN Card, Ration Card, Domicile Certificate, and Birth Certificate – covering all states and the Central Government, helping lakhs of Indian citizens successfully complete their paperwork in simple, easy-to-understand language.