The Government of Mizoram provides an online public grievance redressal platform called Mipui Aw, which means “Voice of the People” in the Mizo language. The official portal, mipuiaw.mizoram.gov.in, enables citizens to register grievances against State Government departments, monitor complaint progress, submit feedback after disposal and file an appeal if they are dissatisfied with the resolution. The platform serves as Mizoram’s centralised Public Grievance Redressal and Monitoring System (PGRMS).
Mipui Aw is administered by the Department of Personnel & Administrative Reforms (DP&AR), Government of Mizoram, and has been developed by the Mizoram State e-Governance Society (MSeGS). The current version of the portal was officially launched by Chief Minister Lalduhoma on 16 February 2024 after a complete redevelopment of the earlier system. Citizens can access the portal in both English and Mizo, and first-time users can also refer to the built-in user manual and video tutorial available on the homepage.
One of the distinguishing features of Mipui Aw is its citizen feedback and appeal mechanism. After a grievance is disposed of by the concerned department, citizens can rate the quality of the resolution through the portal. If the grievance is rated “Poor”, the system automatically enables the Appeal option, allowing the matter to be reviewed by a higher authority. This promotes transparency and accountability throughout the grievance redressal process.
For grievances relating to Ministries, Departments or organisations under the Government of India, citizens should use the CPGRAMS portal instead of Mipui Aw. For CM Helpline portals across all states, read our CM Helpline India guide. If your grievance relates to the Public Distribution System, you can also refer to our Mizoram Ration Card guide.
Types of Grievances You Can Submit on Mipui Aw
Mipui Aw is the official grievance redressal platform for departments and offices functioning under the Government of Mizoram. Citizens can use the portal whenever they face delays, poor service, inaction by a Government office or any issue relating to a State Government scheme or public service.
Some of the commonly reported grievances include:
- Problems related to the Mizoram Ration Card, Fair Price Shops (FPS), ration distribution, beneficiary records and other Food, Civil Supplies & Consumer Affairs (FCS&CA) services.
- Land administration, revenue records, mutation, certificates and other Revenue Department matters.
- Delay in receiving pensions, financial assistance or benefits under State welfare schemes.
- Pending MGNREGS payments, job card-related issues and other Rural Development services.
- Drinking water supply, pipeline maintenance and other Public Health Engineering Department (PHED) services.
- Electricity supply interruptions, billing issues and other Power & Electricity Department-related grievances.
- Government hospital services, public health facilities, medicines and healthcare-related complaints.
- School education, scholarships, examinations and other Education Department services.
- Municipal services, sanitation, roads, public infrastructure and other civic issues handled by State Government departments.
- Delay, negligence or non-delivery of Government services by any department or public authority under the Government of Mizoram.
Grievances That Cannot Be Submitted Through Mipui Aw
Mipui Aw is intended for grievances relating to the functioning of Government departments and public services. Certain categories of matters should not be filed through this portal.
- Right to Information (RTI) requests: Applications, first appeals and other matters under the RTI Act, 2005 should be submitted through the concerned Public Information Officer (PIO).
- Cases pending before a court: Matters that are already sub-judice or under judicial consideration are outside the scope of the grievance portal.
- Private disputes: Personal, family or civil disputes between private individuals that do not involve a Government department are not suitable for Mipui Aw.
- False or anonymous complaints: The portal requires citizen registration and verification before a grievance can be submitted. Users should provide accurate information while lodging complaints.
Information Required Before Registering a Grievance
Before starting the online grievance registration process, keep the necessary details and supporting documents ready. Providing complete and accurate information helps the concerned department examine your grievance more efficiently.
- Registered Mobile Number: Required for account verification, OTP authentication and future communication from the portal.
- Personal Details: Keep your full name, residential address and district ready while creating your account.
- Department Details: Identify the Government department or office responsible for the issue so that your grievance reaches the correct authority.
- Grievance Description: Prepare a clear explanation of the problem, including when it occurred, where it happened and the relief or action you expect from the department.
- Supporting Evidence: Keep relevant documents, photographs or other evidence ready for uploading, wherever applicable.
Create a Mipui Aw Account Before Filing a Grievance
Citizens are required to create a user account before submitting a grievance through the official Mipui Aw portal. Registration is free and only needs to be completed once.
Step 1: Visit the official Mipui Aw portal and click the “Register” option available on the homepage.
Step 2: Complete the registration form by entering the required personal details, including your name, mobile number and other information requested by the portal.
Step 3: Verify your mobile number by entering the One-Time Password (OTP) received on your registered mobile phone.
Step 4: After successful verification, your Mipui Aw account is created. You can then sign in using your registered credentials to lodge grievances, track their status, submit feedback and access other services available on the portal.
How to Register a Grievance on Mipui Aw
Once your account has been created, you can submit a grievance online through the official Mipui Aw portal. The system routes every grievance to the concerned Government department for examination and action.
Step 1: Visit the Mipui Aw portal and sign in using your registered mobile number and password.
Step 2: After logging in, select the option to Register a New Grievance from your dashboard.
Step 3: Choose the Government department or office against which you wish to lodge the grievance. Selecting the correct department helps ensure that your grievance is forwarded to the appropriate authority for timely action.
Step 4: Enter the details of your grievance. Clearly explain the issue, mention where and when it occurred, and describe the action or relief you expect from the concerned department. The grievance can be written in English or Mizo.
Step 5: Upload supporting documents or photographs, if available, to help the department verify your grievance.
Step 6: Review all the information carefully and click “Submit”. After successful submission, the portal generates a unique Registration ID. Keep this Registration ID safely, as it is required to track the grievance status, submit feedback and file an appeal whenever applicable.
Step 7: The grievance is forwarded electronically to the concerned department for examination and necessary action. You can monitor the latest progress at any time by using the Registration ID on the official portal.
Tip: The Mipui Aw portal provides an official user manual and video tutorial on the homepage to help first-time users understand the grievance registration process.
Checking the Status of Your Grievance
After submitting a grievance through the Mipui Aw portal, you can monitor its progress by signing in to your account. The portal displays all grievances registered under your profile along with their latest status.
Step 1: Visit the Mipui Aw portal and log in using your registered credentials.
Step 2: Open your dashboard to view the list of grievances submitted through your account.
Step 3: Select the grievance you want to check. The portal displays the current processing status along with the latest updates recorded by the concerned department.
Step 4: Keep your Registration ID safely, as it is required for future follow-up, submitting feedback and filing an appeal, wherever applicable.
When Should You Use CPGRAMS?
CPGRAMS (Centralised Public Grievance Redress and Monitoring System) is the Government of India’s official grievance portal for complaints relating to Central Government Ministries, Departments and organisations. Mizoram citizens should use CPGRAMS only when their grievance concerns a Central Government authority.
Examples include grievances relating to:
- Indian Railways
- EPFO
- Income Tax Department
- Passport Seva
- UIDAI (Aadhaar)
- Banks, Insurance Companies and other Central Government organisations covered under CPGRAMS
Step 1: Visit the official CPGRAMS portal and click “Lodge Public Grievance”.
Step 2: Register or sign in using your existing CPGRAMS account.
Step 3: Select the concerned Central Government Ministry, Department or organisation.
Step 4: Enter the grievance details, upload supporting documents if required and submit the application.
Step 5: A unique Registration Number is generated, which can be used to track the grievance through the CPGRAMS portal.
Contacting the Chief Minister’s Office
Most grievances relating to State Government departments should be registered through the official Mipui Aw portal. However, for matters that require the attention of the Chief Minister’s Office (CMO), citizens may contact the office directly using the official contact details below.
- Chief Minister’s Office: New Secretariat Complex, Khatla, Aizawl, Mizoram – 796001
- Telephone: 0389-2322205
- Alternate Telephone: 0389-2322150
- Fax: 0389-2322245
- CM Online Portal: cmonline.mizoram.gov.in
- Mipui Aw Helpdesk: 6909555990
District-Level Grievance Assistance
Citizens who require assistance at the local level may also approach the office of the Deputy Commissioner (DC) of their respective district. Deputy Commissioners coordinate district administration and can guide citizens regarding grievances relating to district-level Government offices.
Mizoram currently has 11 districts — Aizawl, Lunglei, Champhai, Kolasib, Mamit, Serchhip, Lawngtlai, Siaha, Hnahthial, Khawzawl and Saitual.
For contact details of your district administration, visit the official General Administration Department (GAD) website.
Department-Specific Grievance Channels
While Mipui Aw accepts grievances relating to all State Government departments, some departments also maintain their own grievance contact channels for quicker assistance.
Public Health Engineering Department (PHED)
For drinking water supply and PHED-related grievances, citizens may contact the department directly or use the official grievance page.
- Grievance Page: PHED Grievance Redressal
- Telephone: 0389-2300299
Health & Family Welfare Department
Complaints relating to Government hospitals, health institutions and public health services may also be submitted through the department’s official grievance mechanism.
- Grievance Page: Health Department Public Grievance
- Principal Director: dir.health-mz@gov.in | 0389-2313721
- Director of Health Services: dhsmizoram@gmail.com | 0389-2323452
If Your Grievance Is Still Unresolved
If you are not satisfied with the action taken on your grievance, first use the Feedback option available on the Mipui Aw portal. Where applicable, the system enables the Appeal facility after feedback so that the grievance can be reviewed by a higher authority.
If your grievance relates to a Central Government Ministry, Department or organisation, it should be filed through the CPGRAMS portal instead of Mipui Aw.
Quick Reference
| Particular | Details |
|---|---|
| Mipui Aw Portal | https://mipuiaw.mizoram.gov.in |
| CM Online Portal | https://cmonline.mizoram.gov.in |
| CMO Telephone | 0389-2322205 / 0389-2322150 |
| Mipui Aw Helpdesk | 6909555990 |
| Chief Minister’s Office | New Secretariat Complex, Khatla, Aizawl, Mizoram – 796001 |
| Department of Personnel & Administrative Reforms (DP&AR) | https://dpar.mizoram.gov.in |
| General Administration Department (GAD) | https://gad.mizoram.gov.in |
| Mizoram State Portal | https://mizoram.gov.in |
| PHED Grievance | PHED Grievance Redressal | 0389-2300299 |
| Health Department Grievance | Public Grievance Page |
| Food, Civil Supplies & Consumer Affairs | https://fcsca.mizoram.gov.in |
| CPGRAMS | https://pgportal.gov.in (For Central Government departments and organisations) |
Frequently Asked Questions
Q. What is Mipui Aw?
Ans. Mipui Aw, which means “Voice of the People” in the Mizo language, is the official Public Grievance Redressal and Monitoring System of the Government of Mizoram. Managed by the Department of Personnel & Administrative Reforms (DP&AR), the portal enables citizens to register grievances, track their status, submit feedback after disposal and file an appeal, wherever applicable. The present version of the portal was launched on 16 February 2024 following a complete redevelopment of the earlier system.
Q. Can I register my grievance in the Mizo language?
Ans. Yes. The Mipui Aw portal is available in both English and Mizo. Citizens can choose their preferred language while using the portal and submit grievances accordingly.
Q. How can I check the status of my grievance?
Ans. Log in to your account on the official Mipui Aw portal to view all grievances registered under your profile. Your dashboard displays the latest status of each grievance and allows you to access further actions such as feedback or appeal, wherever available.
Q. What is the difference between Mipui Aw and CPGRAMS?
Ans. Mipui Aw is the official grievance portal for departments and public services under the Government of Mizoram. CPGRAMS is the grievance portal of the Government of India and should be used for complaints relating to Central Government Ministries, Departments and organisations. Choose the platform based on the authority against which you wish to file your grievance.
Q. Does Mipui Aw provide a user guide for first-time users?
Ans. Yes. The official portal provides a user manual and a video tutorial to help citizens understand the registration process, grievance filing procedure and other portal features.
Q. Which grievances should not be filed through Mipui Aw?
Ans. Mipui Aw should not be used for matters that are outside the scope of public grievance redressal, such as RTI applications, cases pending before courts, private or family disputes and other matters not relating to Government departments or public services.
Q. How can I submit a complaint relating to the Public Distribution System (PDS) or ration card?
Ans. You can register complaints relating to ration cards, Fair Price Shops or other Food, Civil Supplies & Consumer Affairs (FCS&CA) services through the Mipui Aw portal by selecting the concerned department while submitting your grievance. Department-specific information is also available on the official FCS&CA Mizoram website.
Q. What should I do if I am not satisfied with the grievance resolution?
Ans. After the concerned department disposes of your grievance, you can submit your feedback through the Mipui Aw portal. Where applicable, if the grievance is rated “Poor”, the portal enables the Appeal option so that the matter can be reviewed by a higher authority.
Q. Is there any fee for registering a grievance on Mipui Aw?
Ans. No. Mipui Aw is a free public grievance redressal service provided by the Government of Mizoram. Citizens are not required to pay any fee to create an account or register a grievance.
Q. How can I contact the Chief Minister’s Office?
Ans. The Chief Minister’s Office, Mizoram, is located at the New Secretariat Complex, Khatla, Aizawl – 796001. Citizens may also contact the office by telephone at 0389-2322205 or 0389-2322150, or visit the official CM Online portal for additional information.
Tabassum is a government document researcher and writer with over 5 years of experience exclusively dedicated to tracking and simplifying Central and State Government document processes across India. She has researched and published detailed guides on 100+ government documents and certificates – including Aadhaar Card, PAN Card, Ration Card, Domicile Certificate, and Birth Certificate – covering all states and the Central Government, helping lakhs of Indian citizens successfully complete their paperwork in simple, easy-to-understand language.